Service Management Team
2 meses atrás
A GONKSYS, S.A. é um integrador de Excelência na área dos Sistemas e Tecnologias de Informação, oferecendo soluções empresariais, end-to-end, de Segurança, Centros de Dados, Redes e Comunicações Unificadas.
**Descrição da Função**
As principais funções que o integrante da Service Management Team deve cumprir e observar no exercício da sua atividade, são:
- Monitorização e gestão de linha de suporte de desktop, de forma a garantir um nível de serviço de excelência ao cliente;
- Manter altos níveis de desempenho para os processos relacionados ao serviço e implementar atividades de melhoria sempre que necessário;
- Coordenar trabalhos com as partes envolvidas na resolução e estabelecer uma comunicação eficaz entre as partes interessadas para revisões pós-incidente;
- Garantir que os sistemas, procedimentos e metodologias estejam em vigor para apoiar a prestação de serviços de excelência;
- Atender às expectativas do cliente e impulsionar futuras oportunidades de negócio;
- Analisar processos internos, criar estratégias e novos processos para otimização da entrega de serviços;
- Recomendar métodos de melhoria e garantir que as ações sejam implementadas a tempo para atualizações de entrega de serviços de suporte;
- Fornecer relatórios precisos e regulares à gestão sobre o desempenho da prestação de serviços;
- Fornecer informação de pessoal à gestão, incluindo necessidades de recrutamento, avaliação de desempenho, formação e coaching;
- Construir relacionamentos fortes com as equipas e partes interessadas para permitir um diálogo eficaz entre as áreas funcionais;
- Assegurar a boa gestão de necessidades de stock interno de componentes essenciais à continuidade do negócio.
**Perfil Técnico**
- Formação Superior, ao nível de Licenciatura, nas vertentes adequadas;
- Experiência profissional relevante na área;
- Conhecimentos de Inglês (conversação e escrita);
- Forte capacidade de desenvolvimento de negócio;
- Capacidade de liderança e motivação de equipas;
- Facilidade de relacionamento interpessoal;
- Capacidade de organização e planeamento de trabalho;
- Iniciativa, criatividade, dinamismo e elevado sentido profissional;
- Boa capacidade comunicação, maturidade e postura ética;
- Disponibilidade para viagens / deslocações.
**Perfil Pessoal**
- Boa capacidade de análise de conteúdos, comunicação, negociação, autonomia, organização e gestão de tempo,
- Forte orientação para o cliente, trabalho em equipa e objetivos;
- Domínio da Língua Inglesa,
- Disponibilidade para deslocações em território nacional;
- Carta de condução;
**Oferecemos**
- Enquadramento numa empresa baseada nas relações, na inovação, na simplicidade e eficiência;
- Enquadramento salarial de acordo com a experiência demonstrada;
- Gestão de Carreira com intervenção em projetos tecnológicos ambiciosos e inovadores;
- Possibilidade de participar em projetos locais ou internacionais;
- Plano de Formação adequado;
-
Service Management Team
2 meses atrás
Porto, Portugal Gonksys Tempo inteiroA GONKSYS, S.A. é um integrador de Excelência na área dos Sistemas e Tecnologias de Informação, oferecendo soluções empresariais, end-to-end, de Segurança, Centros de Dados, Redes e Comunicações Unificadas. **Descrição da Função** As principais funções que o integrante da Service Management Team deve cumprir e observar no exercício da sua...
-
IT Service Management Team Leader
3 meses atrás
Porto, Portugal Natixis in Portugal Tempo inteiro**Company Description** Natixis is a French multinational financial services firm specialized in asset & wealth management, corporate & investment banking, insurance, and payments. A subsidiary of Groupe BPCE, the second-largest banking group in France through its two retail banking networks, Banque Populaire and Caisse d’Epargne, Natixis counts nearly...
-
Brokerage Team Leader
6 meses atrás
Porto, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Brokerage Team Leader
6 meses atrás
Porto, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Order Management Team Lead
4 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroAre you a seasoned professional with a passion for order management?We're looking for an experienced Order Management Team Lead to join our team in Porto, Portugal.About the Role:The Order Management Team Lead will be responsible for managing Competence Center (CC) related activities, including people, budget, and planning within the respective CC, ensuring...
-
Compliance Risk Management Specialist
3 semanas atrás
Porto, Porto, Portugal Muehlhan Wind Service Tempo inteiroMuehlhan Wind Service is a leading provider of specialized wind turbine technicians and solid solutions to OEMs and asset owners in the wind industry.We are seeking a highly skilled Compliance Risk Management Specialist to support our Legal Affairs department.The ideal candidate will have a strong background in law and compliance, with several years of...
-
Cash Management Team Lead for Dutch Market
3 semanas atrás
Porto, Porto, Portugal Linde Global Services Tempo inteiroCash Management Team LeadThis role offers the opportunity to take on a challenging leadership position within our Cash Management team, focusing on the Dutch market. The successful candidate will be responsible for managing a team of professionals dedicated to ensuring seamless customer order handling and complaint resolution.Responsibilities:Team...
-
Service Management Assistant
Há 1 mês
Porto, Porto, Portugal Adidas Tempo inteiroService Management AssistantAt adidas, we aim to create a positive impact on people's lives through sports.We're looking for a Service Management Assistant to support our EMEA Service Management team in making adidas the best sports company in the world.Key Responsibilities:Monitor service delivery performance metrics using ITSM tools.Liaise with managers...
-
Wm Opc Team Leader
1 semana atrás
Porto, Portugal BNP Paribas Wealth Management Tempo inteiro**About the job** - The Operational and Permanent Control Team Leader is responsible to ensure the coordination of the Control framework relating to all operational risks, including Fraud, Third Party, Conduct, Compliance, Regulatory, Information & Communication Technology risks, and other risk types. OPC is responsible for the deployment of internal...
-
Wm Opc Team Leader
Há 6 horas
Porto, Portugal BNP Paribas Wealth Management Tempo inteiro**About the job** The Operational and Permanent Control Team Leader is responsible to ensure the coordination of the Control framework relating to all operational risks, including Fraud, Third Party, Conduct, Compliance, Regulatory, Information & Communication Technology risks, and other risk types. OPC is responsible for the deployment of internal policies...
-
It Project Management Team Leader
4 semanas atrás
Porto, Portugal Hays Portugal Tempo inteiroYour New CompanyA brand-new Tech Hub in Porto, Portugal. This innovative hub from a German multinational company will be at the forefront of technological advancements, working closely with teams across Europe to develop and implement cutting-edge solutions. Join to collaborate with international colleagues, design advanced technologies, and contribute to...
-
Risk Management and Supervisory Information Team
4 meses atrás
Porto, Portugal BNP Paribas Tempo inteiro**Mission** The mission of RISK Market & Financial Institutions (“RISK MFI”) is to provide the Senior Management of the Group, of the RISK Function and of Global Markets (“GM”) and of BP2S with full transparency and dynamic analysis and monitoring of market, counterparty, valuation, and liquidity risks originated and managed by CIB and of credit...
-
It Project Management Team Leader
4 semanas atrás
Porto, Portugal Hays Portugal Tempo inteiroYour New Company A brand-new Tech Hub in Porto, Portugal. This innovative hub from a German multinational company will be at the forefront of technological advancements, working closely with teams across Europe to develop and implement cutting-edge solutions. Join to collaborate with international colleagues, design advanced technologies, and contribute to...
-
Cash Management Team Lead
Há 4 dias
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroThe Buscojobs Portugal client is a multinational industrial group operating in the Benelux market. As a Cash Management Team Lead, you will play a vital role in overseeing the Order to Cash process, ensuring seamless execution and driving continuous improvement within the team.About the RoleThis position involves providing clear direction and priorities to...
-
IT Service Management Specialist
6 meses atrás
Porto, Portugal Continental Tempo inteiroYour tasks As IT Service Management Specialist you are: Functional leader of Group Functions IT Service Managers Representative of IT Service Management in Group Functions IT: - responsible for effective IT Service Management (ITSM) - manage the Group IT Service Catalog - manage, steer and consult the ITSM organization on all IT Service Management topics -...
-
Risk Management Team Lead
Há 12 horas
Porto, Porto, Portugal Phiture Tempo inteiroAbout the OpportunityThe Risk Management Team Lead for Operational and Permanent Control is responsible for ensuring the effective coordination of the control framework relating to all operational risks, including fraud, third-party, conduct, compliance, regulatory, information & communication technology risks, and other risk types.Your Key Responsibilities...
-
Customer Service Team Manager
4 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroAs a key member of our client's outsourced team, you will be responsible for managing a French-speaking team and ensuring seamless interactions with clients. Our client is a multinational company operating within the Outsourcing sector.Main Responsibilities:Team management and leadership.Client communication and relationship building.Process improvement and...
-
IT Service Management Process Consultant
6 meses atrás
Porto, Portugal Continental Tempo inteiroYour tasks - "You are an innovative person who would like to passionately work in an international environment? Then become a member in our IT Service Management Processes Team!_ - Our team provides out of the Continental Group IT Finance & Governance department all Service Management processes and its related services for Continental IT. We are responsible...
-
IT Service Management Process Consultant
6 meses atrás
Porto, Portugal Continental Tempo inteiroYour tasks - "You are an innovative person who would like to passionately work in an international environment? Then become a member in our IT Service Management Processes Team!_ - Our team provides out of the Continental Group IT Finance & Governance department all Service Management processes its related services for Continental IT. We are responsible for...
-
Customer Service Team Lead
Há 1 mês
Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiroAbout the Role:We are seeking a highly skilled Customer Service Team Lead to join our Overseas team in Europe. The ideal candidate will have a strong background in customer service and experience in leading teams in a global environment.Key Responsibilities:- Ensure efficient process organization within the defined area- Implement all compliance guidelines...