Car Remote Repair Expert
2 meses atrás
**Manpower **Portugal **is currently recruiting a Car Remote Repair Expert - Dutch speaker for a prestigious client in Lisbon.**
**Your contribution to something big**:
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels;**:
- 1st level resolution rate: 50% after 6 months, 70% after 12 months;**:
- Follow defined work instructions and escalation processes for all possible types of incidents;**:
- Track all incidents in our internal incident management system;**:
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes;**:
- Input for FAQ and knowledge database;**:
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information;**:
- Willingness to work in the **office **and/or **remote **according to business needs.**
**Qualifications**
**What distinguishes you**:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate;**:
- Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV;**:
- Languages: Dutch oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus;**:
- A team player who is 100% service and solutions focused;**:
- Methodical troubleshooting skills required;**:
- Basic knowledge of IT systems would be an advantage;**:
- Professional experience in a customer facing position would be an advantage;**:
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.**
**Additional Information**
**What we offer you**:
**Challenges in an international environment - career opportunities in one of the best companies in the world - flexible hours - medical services - discounts for employees - sports and health related activities - canteen - good access to public transports - space for creativity.**
**Tipo de oferta**: Período Integral
Salário: 1.600,00€ - 1.900,00€ por mês
**Benefícios**:
- Seguro saúde
Horário de trabalho:
- Dias úteis e fins de semana
- Turno de 8 horas
Tipos de pagamento complementares:
- Subsídio de Natal
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