Car Remote Repair Expert Swedish Speaker

2 meses atrás

Lisboa, Portugal Manpower Tempo inteiro

ManpowerGroup, world leader in Human Resources, is recruiting a Car Remote Repair Expert | Swedish Speaker (M/F) for prestigious client.

**Job Description**:

- Follow defined work instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
- Input for FAQ and knowledge data base
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information
- Willingness to work in the office and/or remote according to business needs

**Qualifications**:

- Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Professional experience in a customer facing position would be an advantage
- Swedish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Working knowledge of SAP would be an advantage
- Previous experience or affinity with automotive electronics would be an advantage
- Customer orientation, professional communication, team player skills, able to work under pressure
- Willingness of taking over responsibility for assigned projects as needed

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