Car Remote Repair Expert
3 meses atrás
Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Swedish for a prestigious client in Lisboa:
**Responsibilities**:
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. 1st level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents. - Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database. - Establish good relationships with colleagues and customers in order to achieve a correct flow of information. Willingness to work in the office and/or remote according to business needs.
Qualifications What distinguishes you:
- Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics;
- Experience and know-how: Professional experience in a customer facing position would be an advantage;
- Languages: Swedish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused;
- Methodical troubleshooting skills required - Working knowledge of SAP would be an advantage;
- Previous experience or affinity with automotive electronics would be an advantage;
- Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure Willingness of taking over responsibility for assigned projects as needed;
**Benefits**:
- Challenges in an international environment - career opportunities in one of the best companies in the world - flexible hours - medical services - discounts for employees - sports and health related activities - canteen - good access to public transports - space for creativity.
**Tipo de oferta**: Temporário or Contrato de trabalho e termo certo
Horário de trabalho:
- De segunda à sexta-feira
- Turno de 8 horas
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