Car Remote Repair Expert
2 meses atrás
Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Danish for a prestigious client in Lisboa:
**Responsibilities**:
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. 1st level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents. - Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database. - Establish good relationships with colleagues and customers in order to achieve a correct flow of information. Willingness to work in the office and/or remote according to business needs.
Qualifications What distinguishes you:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Danish Speaker
- Danish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required - Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
**Benefits**:
- Challenges in an international environment
- career opportunities in one of the best companies in the world
- flexible hours
- medical services
- discounts for employees
- sports and health related activities
- canteen
- good access to public transports - space for creativity.
**Tipo de oferta**: Temporário or Contrato de trabalho e termo certo
Horário de trabalho:
- Turno de 8 horas
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