Technical Support Engineering Manager
Há 5 dias
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
As a Support Engineering Manager you will lead a team or group of Support Engineers with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
People Management
You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution
You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
Readiness
You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology
Product/Process Improvement
You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements
Business Integration
You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience
**Qualifications**:
Strong prior People management experience/customer support leadership experience
Degree in Management, Business, Computer Science, or equivalent in work experience.
Preferred Knowledge and Skills:
- Strong ability to attract, develop and retain top talent.
- Change agent: natural at embracing change and lead people through ambiguity and transformation.
- Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals.
- Capability to supervise work, set the behavioral example and adjust strategies and tactics as necessary.
- Adept at coordinating team meetings to communicate team information, conduct training and to receive team feedback.
- Proficiency in coordinating and conducting 1:1 meeting with individual team members to provide instruction, coaching and personal development as well as to receive personal feedback.
- Great writing skills and ability to write and deliver individual reviews.
- Qualified to maintain individual and team discipline, cohesiveness and morale
- Exceptional leadership, collaboration and negotiation skills working in a complex, matrix organizational structure.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Technical Support Engineering Manager
Há 5 dias
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Support Engineering Manager
Há 3 dias
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Project Manager F/m Porto
3 semanas atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiro**Technical Project Manager_Towers/Structures projects**: Hi there! We are Capgemini Engineering. A brand part of the Capgemini Group. You can help us to achieve our mission! Now, we are part of Capgemini Group and we have more than 300,000 team members in nearly 50 countries, and we work with sectors such as aeronautics, automotive, communications,...
-
Technical Project Manager F/m Porto
Há 18 horas
Lisboa, Portugal Capgemini Engineering Tempo inteiro**Technical Project Manager_Towers/Structures projects**: Hi there! We are Capgemini Engineering. A brand part of the Capgemini Group. You can help us to achieve our mission! Now, we are part of Capgemini Group and we have more than 300,000 team members in nearly 50 countries, and we work with sectors such as aeronautics, automotive, communications,...
-
Technical Support Engineering
7 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Manager
Há 5 dias
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Engineering Manager
Há 1 mês
Lisboa, Portugal 1Worldsync Tempo inteiro.We are seeking a well-organized, detail-oriented individual to join our team as an Engineering Manager . The Engineering Manager's responsibilities include managing a team of software engineers, writing project proposals, and overseeing the development and delivery of technical solutions in alignment with Product requirements. 1WorldSync is the industry...
-
Technical Support Engineering
7 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Support Engineering Manager
4 semanas atrás
Lisboa, Portugal Microsoft Tempo inteiroOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Technical Support Engineering Manager
Há 5 dias
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Support Engineering Ic4
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic3
Há 5 dias
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Support Engineering
7 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering
7 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Engineering Manager
4 semanas atrás
Lisboa, Portugal Redcloud Tempo inteiro.About RedCloud RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...
-
Technical Support Engineering Ic3
1 semana atrás
Lisboa, Portugal Microsoft Tempo inteiroMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Engineering Manager
4 semanas atrás
Lisboa, Portugal Blocklabs Tempo inteiro.Title: Engineering Manager Department: Engineering Location: UK or Europe, Remote About Block Labs Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding,...
-
Technical Support Engineering Ic3
7 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Engineering Manager
6 meses atrás
Lisboa, Portugal Bounce Tempo inteiro**What is Bounce** Bounce powers a global network of 10,000 local businesses that offer luggage storage, package acceptance, and more. We aim to create the world's largest tech-enabled two-way market platform, seamlessly connecting retail chains and travelers through intuitive technology. Our vision is to serve as the "OS for brick & mortar SMB stores,"...
