Technical Support Engineering Ic3

2 semanas atrás

Lisboa, Portugal Microsoft Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organizaion on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Response and Resolution
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
- You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

**Qualifications**:
**Required/Minimum Qualifications (RQs/MQs)**
- Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Knowledge of container technology and fluency in Kubernetes
- Experience with Core Linux administration (boot process, file systems, network device and protocol configuration)
- Understanding of the Networking OSI model and related concepts

**Additional or Preferred Qualifications (PQs)**
- Microsoft Technology Certifications or CK A/AD/S
- Knowledge of Microsoft Cloud
- Knowledge of Open Shift, or Redhat technologies
- Knowledge of Windows Operating System and Virtualization concepts
- Knowledge of networking concepts including VIPs, NAT, DNS
- Knowledge of container specific networking concepts such as CNI
- Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)

  • Technical Support Engineering Ic3

    4 semanas atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic3

    Há 11 horas

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering IC3

    3 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering IC3

    Há 1 mês

    Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    3 semanas atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    1 semana atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support

    Há 3 dias

    Lisboa, Portugal Technical Concept Gmbh Tempo inteiro

    At KWAN, we're more than just a company offering jobs—we provide you a career development plan that highlights your unique skills and passions. Join us to work on projects that not only challenge you but also help you grow.We are currently hiring a junior technical support to be part of our dynamic team.Responsibilities:Application, operational and...

  • Technical Support Engineering

    2 semanas atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic4

    4 semanas atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic4

    Há 2 dias

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    1 semana atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    Há 1 mês

    Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

    With a team of over 18,000 professionals worldwide, Microsoft's Customer Experience & Success (CE&S) department focuses on developing and implementing a top-notch end-to-end customer experience strategy. Join us in shaping a future where customers choose us not just for our exceptional products and services, but also for the unique and connected customer...

  • Technical Support Engineering

    3 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

    With a team of over 18,000 professionals worldwide, Microsoft's Customer Experience & Success (CE&S) department focuses on developing and implementing a top-notch end-to-end customer experience strategy. Join us in shaping a future where customers choose us not just for our exceptional products and services, but also for the unique and connected customer...

  • Technical Support Engineering Ic4

    1 semana atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    1 semana atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    1 semana atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    1 semana atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic4

    1 semana atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Bi

    2 semanas atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering Ic4

    2 semanas atrás

    Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...