Technical Support Engineering
6 meses atrás
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
**Qualifications**:
Required:
Proven technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND proven technical support, technical consulting experience, or information technology experience
Experience in one or more of these areas desirable
- Microsoft Dynamics CRM Experience or a Developer focused background would be beneficial but not essential.
- In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
- Ability to take Technical Leadership in one specific product or area of business processes.
Language Qualification
Portuguese OR Spanish Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
-
Technical Support Engineering
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic4
5 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic3
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
4 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiroRole OverviewCapgemini Engineering is seeking a skilled Technical Support Engineer to strengthen our teams in Lisbon. The ideal candidate will have proficiency in Linux operating systems, experience with relational and non-relational databases, and strong knowledge of microservices architecture, including Docker. Additionally, the successful candidate will...
-
Support Engineering Manager
Há 1 mês
Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiroOverviewAt Https:/Www.Energyjobline.Com/Sitemap, we're committed to delivering exceptional customer experiences. As a Support Engineering Manager, you'll play a critical role in leading a team of product experts who resolve complex customer technical issues.Key ResponsibilitiesLead a team of Support Engineers with deep product knowledge to resolve customer...
-
Technical Support Engineering Ic4
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
3 meses atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiroAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Technical Support Engineering Bi
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineering Ic4
6 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
3 meses atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiroAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Technical Support Engineer
3 meses atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiroAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
-
Technical Support Engineering Ic3
5 meses atrás
Lisboa, Portugal Microsoft Tempo inteiroWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Support Engineering Manager
Há 1 mês
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroAbout the RoleAs a Support Engineering Manager at Microsoft, you will lead a team of product experts who solve complex customer technical issues. You will manage the customer relationship, drive accountability, and attract/retain great people.Responsibilities Lead a team/group of product experts who solve complex customer technical issues Manage the customer...
-
Engineering Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Siemens Energy Tempo inteiroJob SummaryThe Field Service Administration & Technical Support person will provide essential administrative and technical support to the Field Service team in the UK & Ireland. This role requires a detail-oriented individual with strong organizational skills to manage Engineering calendars, track Key Performance Indicators, and support training...
-
Engineering Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Siemens Energy Tempo inteiroJob SummaryThe Field Service Administration & Technical Support person will provide essential administrative and basic technical support to the Field Service team in the UK & Ireland.Key ResponsibilitiesManage Engineering calendars, including organizing and scheduling meetings, collating meeting minutes, and actions.Track and report Key Performance...
-
Technical AI Support Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Microsoft Tempo inteiro**Overview**With a global presence of over 18,000 employees, Microsoft's Customer Experience & Success (CE&S) organization is responsible for designing and implementing the company's end-to-end customer experience. Join us in shaping the future where customers choose Microsoft not only for its innovative products but also for delivering a unique and...
-
Technical Leadership Position: Support Engineering Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiroCustomer Support Engineering Manager RoleAt Https:/Www.Energyjobline.Com/Sitemap, we are seeking a highly skilled Support Engineer Team Lead to join our Customer Service & Support (CSS) organization. The ideal candidate will have a strong background in technical leadership and customer support, with the ability to manage a team of Support Engineers and drive...
-
Tech Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiroAt Capgemini Engineering, we are a global team of engineers, scientists, and architects who work together to help leading companies unlock the value of technology. As a Tech Support Specialist, you will be part of our team that provides unique R&D and engineering services across all industries.We are looking for a motivated professional to join us on an...