Technical Support Engineering

2 semanas atrás

Lisboa, Portugal Microsoft Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Support Engineer is a trusted advisor to IT Professionals - you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution. You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.

At Microsoft Customer Support Services, the sentence: “That’s not our problem” doesn’t exist in our lexicon. With more than 7,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.

Exchange Support Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies.

**We are looking for people who**:
Are smart and intellectually curious,

Seek a challenging work experience,

Want to learn and gain greater expertise in their field,

Are interested in a wide range of professional development opportunities,

Enjoy providing the highest level of customer experience,

Work with passion, while having fun, and act in an honest and ethical manner,

Speak German/ French/ Italian/ Turkish

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at wor

**Responsibilities**:

- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve issues.
- Empower customers to find information, self-solve when they decide to and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

**Qualifications**:
Required Qualifications:
It will be considered a plus, if you have good understanding and experience with the following products and technologies:

- Network concepts (DNS, network protocols, IPs and ports, etc.)
- OS basics (Registry, Processes, Rights and Permissions, etc.)
- Active Directory (Authentication Protocols, PKI)
- Exchange/ Outlook 2010/2013/2016 (architecture, troubleshooting, design, administration)
- Migration to Exchange Online

Beneficial but not essential if you speak German/ French/ Italian/ Turkish

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