Ecommerce Operations Expert
2 semanas atrás
**Ecommerce Operations Expert**
**Do you have eCommerce experience?**
**Have you worked in an end-to-end operations role?**
**Do you have experience within SAP?**
MacGregor Black is working with a **Leading Fashion Brand **on the search for an **Ecommerce Operations Expert. **This is a permanent role based out of **Porto.**
**Key Responsibilities**
- Ensure smooth end2end customer order experience through various Ecommerce platforms globally.
- Monitoring of operative Ecommerce processes. Troubleshooting and coordination of bug fixes in close collaboration with internal and external stakeholders.
- Analyse SLAs and create reports based on business needs. Initiate and drive data-based decisions and enhancements.
- Coordinate and plan key selling moments from the operative site with cross-functional teams and external service providers.
- Work closely together with external providers such as 3PLs and global enablers.
**What are we looking for?**
- 3+ years of E-Commerce Operations work experience.
- Understanding Ecommerce customer needs and impacts.
- Understanding of Ecommerce KPIs and reflecting them into own priorities.
- Independent working according to Customer needs.
- SLA Process and IT Affinity.
- Experience in Systems such as: SAP ERP; OMS;ESP; CMS; Ticketing Tools AEM; SFCC.
On offer is a salary up to €45,000 + benefits.
Please **contact Qasim Khan today **for further information.
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