![SWORD Health, Inc](https://media.trabajo.org/img/noimg.jpg)
Expert Operations Associate
4 semanas atrás
What you'll be doing:
Drive improvements to our operations: member engagement, capacity, efficiency, quality etc.; Partner with other teams at SWORD (Finance, Recruiting) to build and execute on cross-functional strategies; Find opportunities for process improvement to help scale seamlessly our operations by 10x+; Collaborate with product to develop effective tools that facilitate our rock-star engagement team’s work; Design, create, and improve the tools & dashboards we use to run our operations; Oversee the transition of manual tasks to AI, optimizing operational workflows; Assist in the development and execution of member engagement strategies to improve member satisfaction and retention; Participate in the continuous evaluation and optimization of engagement processes and practices.
What you need to have:
Experience in customer service, member engagement, or a related field; Strong communication and interpersonal skills; Ability to analyze data and generate insights to drive decisions; A proactive, solution-oriented mindset with excellent problem-solving skills; Detail-oriented with strong organizational skills; Ability to work in a dynamic, fast-paced environment; Ability to analyze data and provide insights for operational improvements.
What we would love to see:
Familiarity with CRM systems and engagement platforms; Knowledge of AI and automation processes for operational efficiency.
To ensure you feel good solving a big Human problem, we offer:
A stimulating, fast-paced environment with lots of room for creativity; A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare; A stimulating environment with room for creativity; A flexible environment where you can control your hours (remotely) with unlimited vacation; Access to our health and well-being program (digital therapist sessions); Remote or Hybrid work policy.-
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