Customer Support Representative
Há 1 mês
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Polish-speaking Customer Support Representative to join their teams in Lisbon. The employee would support customers of an airline company.
Position: Customer Support Advisor
Location: Lisbon, Portugal
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience
**REQUIREMENTS**:
- C1 level of Polish and B2 English, both oral and written
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
**OFFER**:
- Relocation support with a room
- Temporary, renewable working contract
- Initial employment contract with a duration of 12 months
- Subsequent extension of one more contract for 12 months
- Permanent contract after 2 years
- 40 Hours per week schedule - 8 hours per day with an additional lunch break hour
- Rotational shift pattern from Monday to Sunday
- Private health insurance after contract signature (additional to standard insurance)
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
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