Reception / Customer Service (Porto)

2 meses atrás

Porto, Portugal Host Wise Tempo inteiro

**Job Opening**: Reception / Customer Service (Porto)

**ABOUT US**:
**HOST WISE** is a game-changing **property management** company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors.

We connect **property owners, real estate investors, tourists**, and **digital nomads** from all corners of the world.

**Lightning-fast Growth StartUp**, we've closed 2023 with promising numbers**:Managing over 350 properties** (apartments, houses, hostels, guest houses, and rural tourism spaces) With **10**M€** of annual revenue**, more than 40 talented people, and **successfully spinning off Invest Wise** and **Work Wise.**

**ROLE OVERVIEW**:
As a **Reception / Customer Service** you’ll be responsible for managing and get in touch with our **booking partners **and our **customers** (_e.g. owners, guests and suppliers_) in order to manage all reservations and guarantee the workflow before, during and after all stays, and you are an **important representative of the company**. You make sure our** guests** have **a **positive experience **within their stay through an effective **communication and problem solving **approach**.**

Your role will require you** to manage priorities, multi-task, be a problem solver and a good communicator. Zendesk is the ticket system chosen** to help carrying out this essential goal of monitoring and priorate each process.

**WHAT YOU'LL DO**:

- Being the **first point of contact with our guests**;
- Provide **1st level support**, guidance and solutions or answers to our guests before, during and after their stay, over the ticket system **Zendesk** and telephone;
- Receive, assess, prioritise and resolve **customer inquiries**, being the **guarantor of customer satisfaction** through its responses and actions;
- Carrying out **day to day tasks** including general administration and covering the reception area;
- Ensure the follow-up of customer requests and **coordinate with the operations team** or a more senior member of the team in order to achieve a better customer service with a fast response time;
- Guarantee that the common areas are **clean and welcoming**, and ensure that **cleaning is planned** for the following days.

**PROFILE**:

- Available for working in the **_evening and night shift_** (**15h-00h **and** **00h-08h**), 5 days a week, including weekends and holidays;
- Available for a **provision of services contract**;
- To be passionate about delivering great service and be **guest focused**;
- A strong **problem solver**, **attention to detail** and a proactive, bold personality;
- You have **good communication skills** in English, further language skills in French or Spanish are a plus.

**WHAT WE VALUE**:

- **Impact**:Your contributions will make a tangible difference;
- **Data and Experimentation**:We rely on data to inform decisions and embrace experimentation;
- **Learning**:We encourage continuous learning and growth;
- **Collaboration**:Working together is key to our success;
- **Enjoyment**:We believe in enjoying what we do and having fun along the way.

Ready to embark on a journey where your skills will be valued, and your ideas will shape the industry’s future?

**WHAT YOU'LL BRING**:

- **Talent, motivation, and dedication**. All of those skills will be exponentiated at Host Wise, you will **learn and grow with us;**
- **Good communication skills in Portuguese and English**, additional language skills in French or Spanish are an advantage;
- **Enthusiastic about technology** and willing to take initiative and learn new skills;
- **Self-motivated, curious, and proactive **mindset.

**WHAT YOU'LL GET IN RETURN**:

- **A competitive salary** **and benefits**;
- **Accelerated career growth** (both in salary and responsibility);
- **Regular team events** where we celebrate our success which is **our people**;
- **Work-life balance** incentives;
- **A place where you can get things done**. No unnecessary meetings or admin work.

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