Customer Service Advisor
3 semanas atrás
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
LISBON
Our Lisbon office is located in Portugal's cosmopolitan capital. Mostly the teams here are focused around Technology and Store of the Future. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano
THE ROLE
We are looking for a Customer Service Advisor, to work in a relaxed environment and be part of a well-motivated and growing team. Reporting to the Customer Service Manager, you will gain excellent experience in a fast-paced fashion marketing environment, which will broaden as the team grows. You will have the main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners through every communication channel.
WHAT YOU'LL DO
- Provide information with regards to products and services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.
WHO YOU ARE
- Experienced in customer service (1 year) in a fashion environment;
- Fluent in English and German (mandatory);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Experience with written communication;
- Good active listening skills;
- Knowledgeable of fashion/fashion brands;
- Articulate and passionate.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying
-
Customer Service Advisor
2 semanas atrás
Lisboa, Portugal Careerxtra Tempo inteiroJoin Our Team as a German-speaking Customer Service Advisor in Lisbon! We are partnering with a leading Outsourcing/BPO consultancy to recruit a German-speaking Customer Service Advisor to join their teams in Lisbon. Position: Customer Service Advisor Location: Lisbon, Portugal Work Model: On-site Employment Type: Permanent contract Remuneration:...
-
Customer Service Advisor
Há 6 dias
Lisboa, Lisboa, Portugal Careerxtra Tempo inteiroJoin Our Team as a German-speaking Customer Service Advisor in Lisbon We are partnering with a leading Outsourcing/BPO consultancy to recruit a German-speaking Customer Service Advisor to join their teams in Lisbon.Position: Customer Service Advisor Location: Lisbon, Portugal Work Model: On-site Employment Type: Permanent contract Remuneration: Base salary +...
-
Customer Service Advisor
2 meses atrás
Lisboa, Portugal CBT Tempo inteiroJob Offer: Customer Service Advisor (Dutch Speakers) Location: Lisbon, Portugal (Hybrid - Work from Office & Home) Role Overview: As a Customer Service Advisor, you will be an essential part of our team, ensuring our clients' customers receive timely, accurate, and supportive responses to their inquiries across various communication channels. Additionally,...
-
Customer Service Advisor
2 meses atrás
Lisboa, Portugal CBT Tempo inteiroJob Offer: Customer Service Advisor (German Speakers) Location: Lisbon, Portugal (Hybrid - Work from Office & Home) Role Overview: As a Customer Service Advisor, you will be an essential part of our team, ensuring our clients' customers receive timely, accurate, and supportive responses to their inquiries across various communication channels....
-
Customer Service Advisor
Há 2 dias
Lisboa, Portugal CBT Tempo inteiroJob Offer: Customer Service Advisor (German Speakers) Location: Lisbon, Portugal (Hybrid - Work from Office & Home) Role Overview: As a Customer Service Advisor, you will be an essential part of our team, ensuring our clients' customers receive timely, accurate, and supportive responses to their inquiries across various communication channels....
-
Customer Service Advisor
Há 6 dias
Lisboa, Lisboa, Portugal Eurofirms Tempo inteiroLisboa, LisboaEmprego de Customer Service Advisor (M/F) - Lisboa, Lisboa:Data da publicação:20/02/2024Horário:Horário full-time de 40 horas semanais de segunda-feira a sexta-feira em regime de horário fixo entre as 08:30h e as 18:30h com as devidas pausas previstas por lei.Vagas:1Salários:A definirLocalidade:LisboaDescrição da oferta de emprego de...
-
Estonian Speaking Customer Service Advisors
Há 5 horas
Lisboa, Portugal Recruitment Direct Tempo inteiro.Showing results forEstonian Speaking Customer Service Advisors214 Estonian Speaking Customer Service Advisors jobs found Sort by: Most Recent Relevance Salary : €12k - 14k per year + free accommodation + flight repaid Job type : Permanent Vacancy Fluent Language : Estonian Estonian Speaking Content Moderators - Office based Lisbon, Portugal. Gross salary...
-
Customer Service Advisor With German
3 semanas atrás
Lisboa, Portugal Salveinno Tempo inteiroCustomer Service Advisor with GermanWe are looking for a motivated Customer Service Advisor with German to join our dynamic customer support team. This role is essential in maintaining our commitment to excellent customer service and supporting our German-speaking customers.What You Will Do:- Provide outstanding customer service to our German-speaking...
-
Customer Service Advisor With German
Há 6 dias
Lisboa, Lisboa, Portugal Salveinno Tempo inteiroCustomer Service Advisor with GermanWe are looking for a motivated Customer Service Advisor with German to join our dynamic customer support team. This role is essential in maintaining our commitment to excellent customer service and supporting our German-speaking customers.What You Will Do: Provide outstanding customer service to our Germanspeaking clients...
-
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroPolish Speaking Customer Service Advisors Location Lisbon City, Lisbon, Portugal Salary €12k - 14k per year + free accommodation + flight repaid Job type Permanent Vacancy Fluent Language Polish Category Call Centre, Customer Service Job Reference ws17824lis Posted on 9 Dec 2023 Polish Speaking Customer Service Advisors Office based Lisbon, Portugal....
-
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro:Polish Speaking Customer Service Advisors - Office based in Lisbon, Portugal.Salary:€1040 per month + free accommodation + flight reimbursement.Our client based in Lisbon is recruiting Polish Speaking Customer Service Advisors on behalf of a client who specialises in food deliveries, car sharing and transportation services.Requirements: Fluency in Polish...
-
Customer Service Advisor
2 meses atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading fashion retail platform that is looking to recruit a German speaking Customer Service Advisor to join their team in Portugal. Position: Customer Service Advisor Location: Lisbon, Portugal OR Porto, Portugal OR Remote, Portugal Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND...
-
Customer Service Advisor
3 semanas atrás
Lisboa, Portugal Cross Border Talent Tempo inteiroWe're looking for French speaking Customer Service Advisors to join our client's team in the beautiful Portugal! **What you'll do**: Give accurate, valid and complete information by using the right procedures; Be the owner of the customer query and ensuring a timely resolution and response; Build meaningful relationship, answering customers questions in a...
-
Polish Speaking Customer Service Advisors
4 semanas atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroDescriptionPolish Speaking Customer Service Advisors - Office based in Lisbon, Portugal.Salary: €1040 per month + free accommodation + flight reimbursement.Our client based in Lisbon is recruiting Polish Speaking Customer Service Advisors on behalf of a client who specialises in food deliveries, car sharing and transportation...
-
Polish Speaking Customer Service Advisors
3 semanas atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroDescription Polish Speaking Customer Service Advisors - Office based in Lisbon, Portugal.Salary: €1040 per month + free accommodation + flight reimbursement.Our client based in Lisbon is recruiting Polish Speaking Customer Service Advisors on behalf of a client who specialises in food deliveries, car sharing and transportation...
-
Polish Speaking Customer Service Advisors
3 semanas atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroDescription Polish Speaking Customer Service Advisors - Office based in Lisbon, Portugal.Salary: €1040 per month + free accommodation + flight reimbursement.Our client based in Lisbon is recruiting Polish Speaking Customer Service Advisors on behalf of a client who specialises in food deliveries, car sharing and transportation...
-
Customer Service Advisor with Dutch
Há 3 dias
Lisboa, Portugal Salve.Inno Consulting Tempo inteiro**Customer Service Advisor with Dutch - Join Us!**: Are you a **customer service professional** fluent in **Dutch** seeking a new challenge? Our team is expanding, and we're looking for a dedicated **Customer Service Advisor** to support our Dutch-speaking clients. As part of our customer service team, you will play a crucial role in providing top-notch...
-
Customer Service Advisor
2 semanas atrás
Lisboa, Portugal Eurofirms Tempo inteiroLisboa, Lisboa **Emprego de Customer Service Advisor (M/F) - Lisboa, Lisboa**: **Data da publicação**:20/02/2024 **Horário**:Horário full-time de 40 horas semanais de segunda-feira a sexta-feira em regime de horário fixo entre as 08:30h e as 18:30h com as devidas pausas previstas por lei. **Vagas**:1 **Salários**:A...
-
Customer Service Advisor
Há 6 dias
Lisboa, Lisboa, Portugal Cross Border Talent Tempo inteiroWe're looking for Italian speaking Customer Service Advisors to join our client's team in the beautiful PortugalWhat you'll do:Provide the highest level of support to our customers via phone and email on a range of issues;Give accurate, valid and complete information by using the right procedures;Be the owner of the customer query and ensuring a timely...
-
Customer Service Advisor
Há 6 dias
Lisboa, Lisboa, Portugal Farfetch Tempo inteiroCustomer Service Advisor (French Speaker)FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart...
