Technical Support for Electric Bikes

5 meses atrás

Lisboa, Portugal Blu Selection Tempo inteiro

You want to be part of a multicultural team in a company that works alongside well-known brands? You have a passion for the technology of electric bikes? You want to relocate to the beautiful capital of Portugal - Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime

Tasks

Your responsibilities and impact as a Technical Support Advisor for electric bikes will be:
In this position, you will be responsible for ensuring excellent customer service to the French market, creating exceptional value and solving any issues to deliver a consistent quality of service. The main responsibilities involve: Manage effectively all incoming queries in a customer service environment in regard to technical issues (troubleshooting)
- Gather information from customers, and ensure resolutions of queries
- Maintain client relationships through product support over the phone
- Provide high-quality service
- Record all required data elements in CRM to provide good follow-up and qualitative support

**Requirements**:
Skill, qualifications and interests you need to succeed in this role:

- You have the following language skills: native level of French + fluency in English.
- You have an interest in and willingness to learn and are tech savy.
- You have very good communication skills - both written and oral.
- You have the ability to operate in high-pressure situations.
- You are a team player, enthusiastic and a self-starter.
- You have analytic and problem-solving skills.
- You are Customer and Quality oriented.
- Valid Portuguese work permit or EU citizens.

**Benefits**:
What’s in it for you?
- 6 months fixed-term contract.
- Working hours from Monday to Friday (8:30AM to 5:00PM).
- A package in line with the market: 890€ gross / month x 14 months + up to 100€ / month performance bonus + 60€ complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
- If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay).
- Opportunity to be part of a challenging and fast paced environment.
- Possibility to collaborate with some of the biggest brands in the industry.
- A multicultural and international environment.
- Fully paid training, professional development and career evolution.

**Your Future Company**:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities

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