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Client Implementation Manager

2 meses atrás

Lisboa, Portugal Deutsche Bank Tempo inteiro

**Details of the role**:
The Client Implementation Manager acts as a single, consultative point of contact throughout implementations (Client Services, Operations, Technology, Sales/Coverage, etc.,) and the Client, are responsible for planning (including resource allocation), organizing, controlling and reporting all the project activities and communicating regularly on the progress and issues. They typically lead a highly experienced client-centric team throughout the overall implementation process, ensuring all team members meet established timeframes and deliverables to ensure a successful implementation including technology aspects of the integration.

**Your key responsibilities**:
Implementation Manager is responsible for the client journey by opening and maintaining accounts for corporate clients.

The implementation of cash management solutions like Cash Manager, Local and Cross Border Pooling, SWIFT Fileact&FIN, Host to host, ERP Integration, API's and global file format testing.

Responsible for end-to-end implementation of Cash solutions for clients. Liaise and work with implementation and service team on all documentation that covers new/sub-account opening, account closure, account mandate updates, account amendments, as well as setup on Corporate Bank Products.

Coordinate E2E UAT testing and go live for electronic banking/Host to Host/Integration with clients and internal stakeholders Manage implementation, maintenance and all other Product related documentation requirements including signature verification, digitized document archival.

Ensure timely and efficient delivery of required document package to onshore requestor with quality Work closely with implementation and product management on procedures/workflow concerning product documentation

Coordinate with internal parties to ensure all related setups are in place. Distribute documents to other DB branches/department if needed Escalate Technical / Product issues with respective L2 support teams Maintain functional & technical understanding of numerous back-end systems with the ability to identify and solve issues through data comparison.

**Your skills and experiences**:

- Minimum 4+ years' experience in client facing roles including implementations/Integrations, business project management or comparable experiences
- Language skills: fluency in English
- Bachelor's degree or equivalent experience
- Project Management experience required
- Knowledge on ERP systems, Host to Host technologies, API's and various client access/digital channels will be an added advantage
- Previous experience in IT/Cash Management preferred.
- Proven ability to drive a positive client experience
- Excellent attention to detail, quality, and compliance focus
- Demonstrated ability to handle multiple projects concurrently, all in varying degrees of the implementation life cycle.
- Excellent communication and written skills to executive leadership
- Strong presentation and problem-solving skills
- Ability to succeed in a dynamic, changing environment, rapidly assimilates and applies new information
- Innovative thinker, Self-starter, highly motivated, ability to learn in a fast-paced environment

**How we'll support you**:

- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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