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Head Operations
2 meses atrás
**Main Responsibilities**:
- Exceed budgeted net profit targets for all CRM business operations within the contact center;
- Ensuring that overall revenue per employee contributions are in line with or exceed company goals o
- Ensuring revenue contribution is measured for every direct individual and direct employee leaders at every level.
- Ensuring the recruitment process follows company standards at all times
- Initiate regular and proactive contact with clients
- Preparing meticulously for commercial negotiations in advance and ensure TWW risks and profit objectives are covered.
- Developing and delivering accurate budgets and forecasts within defined corporate time scales.
**Requirements**:
- Hold a (university degree - only inserted for the job description used for external recruitment) or equivalent higher qualification;
- Have a proven and successful track record of effective leadership with Commercial and Operational responsibility in the CRM or a closely related industry;
- Have a good understanding of CRM best practice and markets Have Client Relations and/or Sales contact experience
- Have worked for a CRM outsource business.
- Fluent english
**Offer**:
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