Customer Success Account Manager B2B

2 semanas atrás

Lisboa, Portugal Adspert GmbH Tempo inteiro

**Job description**:
Die** **Adspert GmbH** bewirbt sich bei dir als** kollegialer und familienfreundlicher Arbeitgeber aus Berlin**. Mit der Hilfe unserer **30 Adspertees** haben wir** Europas führenden Lösungsanbieter für Gebots-Management entwickelt**. Mehr als **300 Marken** und Agenturen** weltweit **vertrauen unserer Technologie**, um ihre Werbeleistung über **Amazon, Google, eBay und Bing** zu optimieren.

**Deine Mission**:

- ** Du liebst Kommunikation **und betreust eine feste Anzahl unserer Bestandskunden **in allen produktspezifischen und organisatorischen Fragen**
- Du nimmst deine Kunden an** die „virtuelle“ Hand und begleitest diese durch unsere SaaS Anwendung**
- ** Du sammelst und dokumentierst Informationen in unserem CRM, **verdichtest diese inhaltlich zu Entscheidungsvorlagen** **und bringst diese in unsere Produktentwicklung mit ein
- Du bist die** kommunikative Schnittstelle** zwischen deinen Kunden und **unterschiedlichen Bereichen**, **der/dem alle vertrauen** und mit **der/dem jeder auch gerne und ausführlich spricht**
- ** Du pflegst aktuelle **und entwickelst neue Kundenbeziehungen **und empfiehlst proaktiv Möglichkeiten, wie unsere Services noch besser von deinen Kunden genutzt werden können

**Darauf kannst du dich freuen**:

- Wie alle Adspertees hast du **die freie Wahl**, wo du **in Europa** für uns arbeiten möchtest
- Ein **MacBook** findet den Weg zu dir
- Du bekommst eine **sorgfältige Einarbeitung und regelmäßige Feedbackgespräche**
- Wir laden dich regelmäßig auf unsere Kosten zu unseren **Veranstaltungen in Berlin ein**, die **uns als Team zusammenbringen** und** die **Arbeit** aus der Ferne** einfacher und produktiver **machen
- Wir** lieben deine kreativen Problemlösungen**, schätzen **unabhängiges Denken** und **klare Kommunikation**
- ** Wir pflegen flache Hierarchien **und die agile Unternehmensführung **mit tollen Arbeitskollegen**
- Wir legen großen Wert darauf, einen** sicheren Raum zu schaffen**, in dem jeder sein **Wissen**, seine **Meinungen **und seine **Ideen **offen einbringen kann
- Dies ist** kein Outbound Sales Job** Wir haben bereits eine große Menge an Kunden, die deiner Betreuung bedürfen.

**Job requirements**:
**Das bringst du mit**:

- Du verfügst über einen **ein** **erfolgreich abgeschlossenes Studium und eine mindestens **dreijährige Erfahrung** in einer vergleichbaren Position oder in einem **Agenturumfeld**
- ** Hervorragende **Deutschkenntnisse** in Wort und Schrift und **verhandlungssicheres** Englisch** zeichnen dich aus
- ** Du verfügst über ein gutes Verständnis wie SAAS Lösungen funktionieren und verstehst es, dies Kunden zu erklären**
- ** Du magst Excel **und bringst eventuell Kenntnisse der **G-Suite und Jira/Confluence oder anderer Projektmanagementsoftware **mit
- Nicht der wichtigste Punkt, aber ein **dickes Plus**: Du hast schon einmal mit **Amazon/Google Ads** gearbeitet oder weißt wie **Amazon Werbekampagnen** funktionieren
- Du bist ein **Organisationstalent**, hast einen **systematischen Arbeitsstil** und ein gutes **Zeitmanagement**

**Klingt interessant? Bewirb dich gerne jetzt online über unsere Homepage**

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