Technical Support Advisor

2 meses atrás

Lisboa, Portugal Webhelp Portugal Tempo inteiro

**About Webhelp**

**Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp** you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at **Webhelp Portugal** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

**Your mission at Webhelp**

We are bringing a **Technical Support Advisor** on board to support us in maintaining our business quality standards and achieving high-level production performance.

**What you will be doing at Webhelp**

As a **Technical Support Advisor**, you will:

- Maintain client relationships through product support and troubleshooting.
- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
- Gather information from customers.

**We’ll be a great match if you**:

- Have high level of **Portuguese** (written and oral)
- Familiarity/aptitude with smart electronical devices concerning audio video and home appliances
- Proficient PC skills
- Team player
- Excellent communication skills (ability to communicate technical issues in non-technical terms)
- Ability to operate in high pressure situations
- Keen sense of technical curiosity

**Preferred skills**
- Associate degree preferred or equivalent job experience preferred
- Familiar with ticketing systems is preferred but not necessary
- Excellent written and verbal communication skills

**What we offer**:

- Competitive wages (14 monthly payments per year)
- Monthly meal allowance paid in voucher card (net)
- Health Insurance after 6 months
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Good career prospects in a reputable company that rewards serious and hard workers
- Office Schedule from **Monday to Friday**:

- Workplace**:Work on site in Tagus Park, Oeiras - Lisbon, Portugal**

**Life at our company**:

- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more
- We promote inter-company mobility to work at any of our sites around the world

All submissions will be treated confidentially under the General Data Protection Regulation.

**Webhelp Portugal** is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição

Horário de trabalho:

- De segunda à sexta-feira

Tipos de pagamento complementares:

- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal

Possibilidade de deslocação diária/mudança de residência:

- Lisboa, Distrito de Lisboa: Deslocar-se ou estar disposto a mudar-se para o local da oferta antes de começar a trabalhar (obrigatório)

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