Technical Support Advisor

3 semanas atrás

Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Technical Support Advisor for their offices in Lisbon.

Position: Technical Support Advisor

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Communicate with customers using various channels
- Respond to customers queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Listen to the customer's unique situation and acknowledge their needs
- Go beyond the customer's service expectations so they will remember and share their great experience
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Experience in Technical Troubleshooting is preferable
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest Search Engine and tech-related trends
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Customer oriented role experience will be considered as an advantage.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Private Health insurance provided by the company
- Meal allowance
- Relocation package and assistance.

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