Quality Team Leader

3 semanas atrás

Lisboa, Portugal Tech Mahindra Tempo inteiro

We’re Tech Mahindra, a Multinational Technology Company with 30 years of experience and with more than 141.000 associates, providing Information Technology and Business Process Outsourcing Services.

We are looking for a Team Leader for our Quality Team.

**Responsibilities**:

- Monitor and Analyze the actual performance data and ensure SLAs are being met
- Handle team members and oversee day to day performance
- Attrition and absenteeism handling
- Drive performance metrics rigorously among individual groups and develops talents
- Review performance metrics, technical base and other skill sets required, prepare improvement action plans and effective follow up, take corrective actions whenever required
- Coordinate among various departments like Quality, Communication, etc. and review individual group’s performance and set action plans for improvement
- Create an open and transparent working environment to ensure associates voice are heard and if necessary appropriately acted upon
- Identify and Resolve problems that affect the performance of the team and quality of service
- Maintain a current understanding of the company policies, process changes and remains an expert of the process
- Take charge of coordination, follow up and notifications for priority issues, incidents or escalations
- Creates WBR, MBR reports for client and stakeholder reviews

**Requirements**:

- Quality Team Leader experience (min 1 year)
- English B2 / C1
- Bachelor’s Degree (preferable)
- Excellent skills on G suite / Quality Tools / Data Analysis / RCA / Analytical Skills / Reporting
- Ability to work within challenging environment with tight delivery timelines
- Out of the box thinker to develop tools and processes for best utilization of resources
- Ability to manage Internal and external clients
- Strong conflict management skills

**Our offer**:

- Base salary above average (x 14months)
- Meal allowance (7,63€ per day worked, in meal card)
- Healthcare and Dental Insurance (since day one)

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Curious?

Regardless of whether you are a career changer

**Tipo de oferta**: Integral/Full-time

Horário de trabalho:

- Turno de 8 horas

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