Claims Management Specialist French Speaker

2 semanas atrás

LindaaVelha, Portugal Nestle Tempo inteiro

**Position Snapshot**
Location: Linda-a-Velha, Lisbon, Portugal

Company: Nestle Business Services Lisbon (NBS Lisbon)

Full-time

French Speaker

**Position Summary**
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

**A day in the life of...**:

- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's);
- Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving.

**What will make you successful**:

- Degree in Business, Finance, Economics or similar preferred but not essential;
- Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
- Advanced Knowledge on French;
- Intermediate English level;
- Good problem solving and analytical skills;
- Positive Thinking, willingness to learn and Team Player attitude required;
- Good Organization and Prioritization skills to be able to cope with a fast pace environment;
- Strong work ethic and Respectfulness required

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