Churn Specialist

3 semanas atrás


Lisboa, Portugal Vodafone Tempo inteiro

**Role Purpose**:
The Churn specialist will be responsible for managing retention activities such as: develop and implement retention initiatives, follow team's KPIs, monitoring trends and market dynamics, to decrease churn rate maintaining customer's value.
Will use proper tools to identify potential improvement areas, will actively participate in retention strategy and collect valuable inputs from channels.

**Main Responsibilities**:

- Development and implementation of strategic retention initiatives
- Monitoring market trends and dynamics
- Monitoring of key business indicators
- Monitoring of analyses and studies
- Support in implementing offers and training

**Ideal Background**:

- Degree in Management, Economics, Marketing or similar
- +2 years of experience in similar roles
- Good analytical capability and strategic vision
- Knowledge of the telecommunications market
- Good oral and written communication
- Ease of interpersonal relationship with various areas and interlocutors and good team spirit
- Proactive, rigorous and results-oriented
- Organized and with the capacity to plan and manage priorities
- Resilient and ease of adaptation in an environment of constant change and competitiveness
- Microsoft Office tools (preferably Excel and PowerPoint)
- Fluent in English (spoken and written)


  • Churn Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Vodafone Tempo inteiro

    Role Purpose:The Churn specialist will be responsible for managing retention activities such as: develop and implement retention initiatives, follow team's KPIs, monitoring trends and market dynamics, to decrease churn rate maintaining customer's value.Will use proper tools to identify potential improvement areas, will actively participate in retention...


  • Lisboa, Portugal Verizon Tempo inteiro

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...

  • CRM Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Erakulis Tempo inteiro

    ERAKULIS offers a holistic wellness journey focusing on Fitness, Nutrition, and Mental Balance, co-founded by Cristiano Ronaldo. Prioritizing both physical and mental well-being is crucial for a satisfying life, and we are here to guide individuals every step of the way. With a team of certified experts behind every personalized plan, we take the time to...


  • Lisboa, Portugal Verizon Tempo inteiro

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...


  • Lisboa, Portugal Verizon Tempo inteiro

    ***When you join Verizon** Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...


  • Lisboa, Portugal Verizon Tempo inteiro

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...


  • Lisboa, Portugal Verizon Tempo inteiro

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...


  • Lisboa, Portugal Verizon Tempo inteiro

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...

  • Renewals Specialist

    2 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    Join our dynamic team as a **Renewals Account Specialist** in sunny** Portugal**! **Who we are**: **The Role**: As a **Renewals Specialist** you will orchestrate the seamless renewal process of term-based, hosted, and maintenance contracts within the vibrant SPALAT region. Collaborating with our esteemed channel partners and end customers, you'll negotiate...

  • Renewals Specialist

    4 semanas atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    Join our dynamic team as a **Renewals Account Specialist** in sunny** Portugal**! **Who we are**: **The Role**: As a **Renewals Specialist** you will orchestrate the seamless renewal process of term-based, hosted, and maintenance contracts within the vibrant SPALAT region. Collaborating with our esteemed channel partners and end customers, you'll negotiate...

  • Renewals Specialist

    2 semanas atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    Join our dynamic team as a **Renewals Account Specialist** in sunny** Portugal**! **Who we are**: **The Role**: As a **Renewals Specialist** you will orchestrate the seamless renewal process of term-based, hosted, and maintenance contracts within the vibrant SPALAT region. Collaborating with our esteemed channel partners and end customers, you'll negotiate...

  • CRM Specialist

    Há 1 mês


    Lisboa, Portugal Erakulis Tempo inteiro

    ERAKULIS® is an all-in-one wellness experience for Fitness, Nutrition and Mental Balance, founded by Cristiano Ronaldo. Taking care of physical and mental health is essential for a fulfilling life, and we are here to support individuals every step of the way. Behind your customized plan, we have a team of certified experts who will take the time to listen...

  • Renewals Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Join our dynamic team as a Renewals Account Specialist in sunny PortugalWho we are:The Role:As a Renewals Specialist you will orchestrate the seamless renewal process of term-based, hosted, and maintenance contracts within the vibrant SPALAT region. Collaborating with our esteemed channel partners and end customers, you'll negotiate renewal terms while...

  • Renewals Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Join our dynamic team as a Renewals Account Specialist in sunny PortugalWho we are:The Role:As a Renewals Specialist you will orchestrate the seamless renewal process of term-based, hosted, and maintenance contracts within the vibrant SPALAT region. Collaborating with our esteemed channel partners and end customers, you'll negotiate renewal terms while...

  • CRM Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Erakulis Tempo inteiro

    ERAKULIS is an all-in-one wellness experience for Fitness, Nutrition and Mental Balance, founded by Cristiano Ronaldo. Taking care of physical and mental health is essential for a fulfilling life, and we are here to support individuals every step of the way. Behind your customized plan, we have a team of certified experts who will take the time to listen to...

  • Renewals Specialist

    3 semanas atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    Unisciti al nostro dinamico team come Re**newals Account Specialist nel soleggiato Portogallo!** **Chi siamo**: In Enghouse Interactive (EI), una consociata di Enghouse Systems Limited (TSX: ENGH), stiamo rivoluzionando il mondo delle soluzioni video, dei servizi e del software per Contact Center. Con oltre 35 anni di esperienza, siamo diventati leader...

  • Renewals Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Enghouse Tempo inteiro

    Unisciti al nostro dinamico team come Re**newals Account Specialist nel soleggiato Portogallo****Chi siamo**:In Enghouse Interactive (EI), una consociata di Enghouse Systems Limited (TSX: ENGH), stiamo rivoluzionando il mondo delle soluzioni video, dei servizi e del software per Contact Center. Con oltre 35 anni di esperienza, siamo diventati leader globale...


  • Lisboa, Lisboa, Portugal Bolt Technology Tempo inteiro

    We are looking for a Courier Specialist to join Bolt's Food Delivery team.The Courier Operations Specialist will be responsible for managing courier supply in the market for our food delivery operations - from growing our current supply, to improving on quality and performance.They'll be activating, onboarding, and training new courier and/or fleet leads...

  • Network Manager

    Há 5 dias


    Lisboa, Portugal Randstad Portugal Tempo inteiro

    Em parceria com o nosso cliente InPost, recrutamos um Network Manager, com a responsabilidade pela gestão da rede Punto Pack na sua área geográfica, registos, cancelamentos, onboardings e gestão do dia-a-dia, garantindo a qualidade da rede, bem como a sua satisfação.responsabilidades chaveAprovar todos os contratos assinados pelos Lead Acquisition...


  • Lisboa, Portugal Verizon Tempo inteiro

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...