Igaming Specialized Customer Support Agent

3 semanas atrás

Lisboa, Portugal TLFE PT Tempo inteiro

_TLF is an international company with its own IT product in the IGaming industry._
- We work in such directions as software development, marketing, advertising and promotion activities. Our ambition is to position ourselves on all the markets worldwide._
- During the years we are staying efficient and keep growing not only due to the innovative and unique product, but also with the help of a well-organized online working process inside a multicultural team._
- We guarantee the quality for players by improving their experience every day and exceeding their expectations. We also work to ensure an increasingly safe and secure environment in terms of payment systems and the speed of their operation._
- Our offices are located in Cyprus, Portugal and Romania._
- Working with us, you will have a friendly team, wise management, positive working environment and challenging tasks for your professional growth_

**We are looking for an outgoing and highly motivated iGaming specialized Customer Support Agent to deal with our customers.** The CS Agent plays a key role in optimizing the customer experience and also works with different departments in order to solve customers-related issues. To be successful, you should be able to show empathy and have excellent communication skills.

**Main responsibilities**:

- Build and maintain a strong relationship with customers by providing prompt and accurate service in order to promote customer loyalty via several media channels.
- Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate customers' monetary transactions.
- Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the products.
- Communicating with the Marketing department to escalate and solve any issue that may arise.
- Ensuring delivery of excellent customer service to resolve any kind of inquiry.
- Being aware and keeping up to date with all the procedures related to your department.
- Being able to point out any process weaknesses and escalate it to the management.

**Key requirements**:

- Excellent communication skills in French (writing and speaking - native level).
- Good command of English (C1 level).
- Working within the iGaming industry (min 1 year).
- Highly motivated team player.
- High level of empathy.
- Able to work in a high-volume work environment.
- Self-motivated with a positive attitude and good problem solving skills.
- Previous experience from a customer service position is an asset.

**Additional information**:

- Full time position, based on the outskirts of Lisbon (Carnaxide).

**Package**:

- 36 working hours per week (work in shifts 08h00-17h00 / 12h00-21h00 from Monday to Sunday with 2,5 rotating days off per week).
- Food Allowance + Free Meals Monday to Saturday.
- Transport Allowance.
- Relocation provided.
- Wellness allowance (after 6 months working)
- Quarterly event activities.
- Health and dental insurance.
- Birthday and Company anniversary gift.

**Salary**: 20,000.00€ - 25,000.00€ per year

**Language**:

- native French (required)

  • Igaming Specialized Customer Support Agent

    3 semanas atrás

    Lisboa, Portugal TLFE PT Tempo inteiro

    _TLF is an international company with its own IT product in the IGaming industry._ - We work in such directions as software development, marketing, advertising and promotion activities. Our ambition is to position ourselves on all the markets worldwide._ - During the years we are staying efficient and keep growing not only due to the innovative and unique...

  • Igaming Specialized French Customer Support Agent

    3 semanas atrás

    Lisboa, Portugal TLF Tempo inteiro

    TLF is an international company with its own IT product in the IGaming industry._ - We work in such directions as software development, marketing, advertising and promotion activities. Our ambition is to position ourselves on all the markets worldwide._ - During the years we are staying efficient and keep growing not only due to the innovative and unique...

  • Norwegian Speaking Customer Experience Agent, iGaming

    2 semanas atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Hei Are you a Norwegian speaker ready to launch your career in one of the most vibrant industries out there? We are looking for a Norwegian Speaking Customer Experience Agent to join the iGaming world. This is a remote job, so you can work from the comfort of your home or anywhere you prefer#1 Role DescriptionAs a customer experience agent, your main task...

  • Dutch Customer Experience Agent, Igaming

    2 meses atrás

    Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    **Whoop! Whoop! Exciting Opportunity Alert!**: We're on the lookout for a Dutch Customer Experience Agent for the booming iGaming industry. And guess what? You get to work from the comfort of your home - anywhere in Lisboa! **Role Description**: As a Dutch Customer Experience Agent, your daily duties will revolve around providing top-notch service to our...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal Adecco Tempo inteiro

    Adecco HR through it's shared service center team is currently looking for a Costumer Support Agent (M/F), for one of its clients in the Sports and Betting Sector: **Job Fuctions**: Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels; - Forwards...

  • Dutch Customer Experience Agent, Igaming

    1 semana atrás

    Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Whoop!Whoop!Exciting Opportunity Alert!We're on the lookout for a Dutch Customer Experience Agent for the booming iGaming industry.And guess what?You get to work from the comfort of your home - anywhere in Lisboa!Role Description As a Dutch Customer Experience Agent, your daily duties will revolve around providing top-notch service to our clients.You'll be...

  • Dutch Customer Experience Agent, iGaming

    2 semanas atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Whoop Whoop Exciting Opportunity AlertWe're on the lookout for a Dutch Customer Experience Agent for the booming iGaming industry. And guess what? You get to work from the comfort of your home - anywhere in LisboaRole DescriptionAs a Dutch Customer Experience Agent, your daily duties will revolve around providing top-notch service to our clients. You'll be...

  • Dutch Customer Experience Agent, Igaming

    2 semanas atrás

    Lisboa, Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Whoop Whoop Exciting Opportunity Alert:We're on the lookout for a Dutch Customer Experience Agent for the booming iGaming industry. And guess what? You get to work from the comfort of your home - anywhere in LisboaRole Description:As a Dutch Customer Experience Agent, your daily duties will revolve around providing top-notch service to our clients. You'll be...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • Customer Support Agent

    Há 7 dias

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • Customer Support Agent

    1 semana atrás

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **Job Title: Customer Support Agent (German Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German....

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **Job Title: Customer Support Agent (French Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in French....

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • Customer Support Agent

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...

  • Customer Support Agent

    3 semanas atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform. Position: Customer Support Agent Location: Lisbon,...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...

  • Dutch Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...

  • Chinese Customer Support Agent

    1 semana atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    Cross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal. Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a Customer Support Agent is to support their...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.Position: Customer Support AgentLocation: Lisbon (Santos), PortugalEmployment...