Igaming Specialized French Customer Support Agent

3 semanas atrás

Lisboa, Portugal TLF Tempo inteiro

TLF is an international company with its own IT product in the IGaming industry._
- We work in such directions as software development, marketing, advertising and promotion activities. Our ambition is to position ourselves on all the markets worldwide._
- During the years we are staying efficient and keep growing not only due to the innovative and unique product, but also with the help of a well-organized online working process inside a multicultural team._
- We guarantee the quality for players by improving their experience every day and exceeding their expectations. We also work to ensure an increasingly safe and secure environment in terms of payment systems and the speed of their operation._
- Our offices are located in Cyprus, Portugal and Romania._
- Working with us, you will have a friendly team, wise management, positive working environment and challenging tasks for your professional growth_

**We are looking for an outgoing and highly motivated iGaming specialized Customer Support Agent to deal with our customers.** The CS Agent plays a key role in optimizing the customer experience and also works with different departments in order to solve customers-related issues. To be successful, you should be able to show empathy and have excellent communication skills.

**Main responsibilities**:

- Build and maintain a strong relationship with customers by providing prompt and accurate service in order to promote customer loyalty via several media channels.
- Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate customers' monetary transactions.
- Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the products.
- Communicating with the Marketing department to escalate and solve any issue that may arise.
- Ensuring delivery of excellent customer service to resolve any kind of inquiry.
- Being aware and keeping up to date with all the procedures related to your department.
- Being able to point out any process weaknesses and escalate it to the management.

**Key requirements**:

- Excellent communication skills in French (writing and speaking - native level).
- Good command of English (C1 level).
- Working within the iGaming industry (min 1 year).
- Highly motivated team player.
- High level of empathy.
- Able to work in a high-volume work environment.
- Self-motivated with a positive attitude and good problem solving skills.
- Previous experience from a customer service position is an asset.

**Additional information**:

- Full time position, based on the outskirts of Lisbon (Carnaxide).

**Package**:

- 36 working hours per week (work in shifts 08h00-17h00 / 12h00-21h00 from Monday to Sunday with 2,5 rotating days off per week).
- Food Allowance + Free Meals Monday to Saturday.
- Transport Allowance.
- Relocation provided.
- Wellness allowance (after 6 months working)
- Quarterly event activities.
- Health and dental insurance.
- Birthday and Company anniversary gift.

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