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Team Leader for Lg
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**Why join us**
Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your leadership skills? Then join our team You will grow with us in a global company that puts its people at the heart.
**Our Customer**:
**LG Electronics'** mission is to understand customers and deliver the best solutions and new experiences through relentless innovation, improving the quality of life. Going beyond the excellence of its technology, LG offers a dedicated after-sales service, ready to act in the shortest possible time.
**About your mission**:
As **Team Leader,** you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors with the goal of providing excellent service.
**As a Team Leader, your role will be to**:
- Supervise, monitor and develop a team of Client Consultants.
- Closely monitor the SLA's and KPI's of the project.
- Ensure continuous monitoring and improvement of project KPI's by identifying performance gaps, analyzing root causes and developing strategies to improve team results.
- Drive a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
- Create an inspiring team environment with an open communication culture
- Get a unique opportunity to start working in a consolidated market where you can directly contribute to the accelerated growth of the company, and progress internally in different jobs.
**We are looking for**:
- **Mastery of English (oral and written) (C2).**:
- At least 1 year of previous experience in Team Management (mandatory)
- Thorough knowledge of performance metrics (KPI's)
- Good IT skills, especially in MS Excel
- Excellent communication and leadership skills
- Organizational and time management skills
- Ability to make decisions
- For non-EU residents, a valid work permit is mandatory.
You appreciate our values of **recognition, integrity, unity, and commitment**, and you are eager to create the "**wow**" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
- Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment._
**We offer you**:
- Competitive salaries (14 monthly payments per year) with performance bonuses
- Transport allowance
- Meal allowance voucher
- Health insurance (after 6 months of contract)
- Possible flexible hours after some tenure
- Investment in training and personal development
- Opportunity to grow professionally within the company
- Relocation package: shared accommodation and flight reimbursement
**Life in our company**:
- Work with adventurous people of over 75 nationalities.
- Benefit from our modern amenities, an on-site doctor, many discounts at local businesses, company parties and events, and more
- We promote cross-company mobility to work at any of our facilities around the world.
- New, modern office in Lisbon, Portugal
**Who we are**
**Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp** you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.
Join us at **Webhelp Portugal** and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
**If this sounds like you, join us**
**_Webhelp Portugal is an equal opportunity employer._**
**_ Webhelp _**_considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._
