True Ups Specialist

4 semanas atrás


Lisboa, Portugal Webhelp Tempo inteiro

Why join us

Do you want to lead a team to success by creating an inspiring team environment with an open communication culture? Then, our dynamic multilingual teams await you in Braga. You will grow with us in a global company that puts its people at the heart.

Your mission at Webhelp

As a True Ups Specialist you will be part of Cisco’s Client Experience Services organization which in turn provides support to our sales teams, partners, and customers globally. True Ups acts within the Install Base Operations team giving support with renewals, lifecycle management and reconciliation support.

What you will be doing at Webhelp

As a True Ups Specialist, you will:

- Required to provide explanations to stakeholders outlining the process, calculations, and requirements for executing Purchase orders, this can take different forms of communication
- Ensuring the negotiation of overall renewals
- Monitoring quote creation, prepare customer’s meetings and make sure all contracts are close on time
- Engaging with account managers to define renewal and up-sell proposals
- Identifying growth opportunities
- Defining and perform risk assessments for all contracts, products and services
- Ensuring closing for all renewal activities by leading CISCO’S Customer & Partner team
- Building strong relationships with Customer Decision Makers in order to guarantee their objectives

We’ll be a great match if you:

- A university degree (mandatory)
- Experience in working with multiple stakeholders and managing data across many sources
- Excellent IT skills: Excel, Salesforce, and Tableau
- A good level of English
- Fluency in a second language such as Russian, German, Arabic, Italian, French or Spanish
- An amazing verbal and written communication capacity
- Awesome negotiation skills
- Amazing analytical thinking, detail-orientation, and a strong organizational capacity

You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
- Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment._

What we offer:

- An attractive salary of 14 monthly payments per year
- A monthly meal allowance paid through a meal card system
- Other employee/company benefits in place
- Free transportation to the office
- A Monday to Friday schedule
- Integration in a fast-paced and dynamic environment
- Workplace: Hybrid with occasional requests to come to the office

Life at our company:

- Work with a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world

Life at our company:

- Work in a diverse environment with people from over 58 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more
- We promote inter-company mobility to work at any of our sites around the world

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon
- Webhelp Portugal is an equal opportunity employer._
- Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._


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