Community Management Specialist

4 meses atrás


Lisboa, Portugal GIGROUP Tempo inteiro

The **Community Management Specialist **will have a key role in managing our community social media operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

- Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
- Learn and master the company's business model and product in order to effectively explain and communicate it with the different users
- Developing and implementing new processes and templates to most common scenarios
- Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes, trends and ensure the quality and efficiency of internal processes.
- ** Is fluent in both oral and written English and French **in order to be able to prepare business documents and conduct meetings in these languages. Other languages are a plus
- Has proven experience with community management and feels at easy to autonomously conduct efforts on replying to users in different social media channels
- Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
- Is comfortable with working with Google Sheets and Google features Is based in Lisbon or willing/looking to relocate to Lisbon.

**Get to know our benefits**
- Private health insurance
- Gym pass membership
- Recurrent team building events in our local teams

//pt.Gigroup.Com.



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