(Email) Customer Support Agent

Há 7 dias

Lisboa, Portugal JUJUR Tempo inteiro

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- Native/fluent Swedish, both oral and written. Fluent in English (at least B2 level
- Possess excellent written communication skills to simplify technical language for non-technical users
- A resourceful personality
- Good reading skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover shift rotation and be on time at the office and cover day shifts.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • Turkish Speaking Email Support Agent

    2 semanas atrás

    Lisboa, Portugal Talingual Ltd Tempo inteiro

    Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Turkish speakers who would like to work in an international environment.This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of Lisbon. This sea-side city has lots to offer from the...

  • Turkish Speaking Email Support Agent

    2 semanas atrás

    Lisboa, Portugal Talingual Ltd Tempo inteiro

    Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Turkish speakers who would like to work in an international environment.  This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of Lisbon. This sea-side city has lots to offer from the...

  • Turkish Speaking Email Support Agent

    2 semanas atrás

    Lisboa, Portugal Talingual Ltd Tempo inteiro

    Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Turkish speakers who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of Lisbon. This sea-side city has lots to offer from the...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information. TasksHandle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.TasksHandle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters,...

  • Turkish Speaking Email Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Talingual Ltd Tempo inteiro

    Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Turkish speakers who would like to work in an international environment.This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of Lisbon. This sea-side city has lots to offer from the...

  • Turkish Speaking Email Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Talingual Ltd Tempo inteiro

    Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Turkish speakers who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of Lisbon. This sea-side city has lots to offer from the...

  • Turkish Speaking Email Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Talingual Ltd Tempo inteiro

    Are you ready to take on your next challenge in the capital of Portugal? We are looking for fluent Turkish speakers who would like to work in an international environment. This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful city of Lisbon. This sea-side city has lots to offer from the...

  • German Customer Support Agent

    Há 3 dias

    Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.Tasks Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information. Tasks Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related...

  • Customer Support Agent Dutch

    2 meses atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutchspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon (Santos) Portugal ...

  • Customer Support Agent Dutch

    4 semanas atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutchspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon (Santos) Portugal ...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information. Tasks Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related...

  • Customer Support Agent

    Há 5 dias

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...

  • German-Speaking Customer Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.TasksHandle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters,...

  • Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • German Customer Support Agent

    2 semanas atrás

    Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.TasksHandle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters,...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **Job Title: Customer Support Agent (French Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in French....