Database Management Team Lead

3 semanas atrás

LindaaVelha, Portugal Nestle Tempo inteiro

**Database Management Team Lead**

**Position Snapshot**
Location: Linda-a-Velha

Company: Nestlé Business Services Lisbon (NBS Lisbon) / Nestlé Business Services Portugal (NBS Portugal)

Full-time/ Hybrid mode

**About us**

**Nestlé Business Services (NBS) **is at the heart of the
**Nestlé Group**. We provide Supply Chain, Financial, HR, Integrated Marketing Services (IMS) and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

**If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS**

**Position Summary**

The Database Management Team Lead will be responsible for leading a team of database management specialists in the CRM Services within NBS - IMS and in direct collaboration with relevant stakeholders. Manages the database management operations, team capacity and service request allocation for a specific service line. Drives towards excellence in IMS by ensuring Global Standards are implemented and business/internal controls are in place. Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to End-to-End standardization.

**A day in the life of...**:

- Work on implementation of CRM Services plans and objectives, related with Database Management services we provide, in line with IMS and NBS strategies
- Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI's)
- Manage team's operational capacity and services request allocation.
- Drive action plans to correct deviations in services and ensure process improvement
- Identify and leads the resolution of the issues in team that affects the performance or services given
- Perform periodic operational reviews with and reports for service CRM Services Development Lead.
- Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible.
- Responsible for issue escalation.
- Ensure compliance with Nestle standards, updated standard routines, documentation of previous audit points.
- Ensure Global and E2E compliance for activities performed in team
- Leads the team in establishing and accomplishing objectives as aligned with the stream priorities.
- Evaluates team performance, development plans, and conducts regular check in's.
- Ensures appropriate controls and audits are in place and carried out as agreed

**What will make you successful**:

- Previous demonstrated experience with database management tools. CIAM (SAP) is preferred, as well as Marketing Automation tools such as Salesforce Marketing Cloud, and Google Analytics.
- Demonstrated knowledge of project management tools such as Confluence or JIRA, preferably applied to database management activities.
- Knowledgeable on languages such as HTML, CSS, Javascript, Json, Nodejs and NO-SQL databases is a plus
- Knowledgeable about reporting/data analysis KPI's for projects delivery.
- Cross functional skill set to include Technical, Managerial and Business Analyst capabilities along with excellent communication skills
- Demonstrate experience dealing with various stakeholders/clients.
- Developed project management skills.
- Demonstrated ability to drive continuous improvement.
- Good analytics skills.
- Customer and result focus.
- Ability to understand the business needs and requirement

**What we offer**

Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Allowance Card

- Flex Benefits - At NBS you can chose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office.
- Shop with special discounts for employees
- Dog friendly company
- Company equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for International Career

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