Support Staff for a Motor Vehicle Manufacturing

7 meses atrás


Lisboa, Portugal Irium Portugal Tempo inteiro

At IRIUM we want you to always chase your dreams. Here, prepare yourself to conquer your goals, while enjoying the journey.

We are currently looking for **Support Staff for a Motor Vehicle Manufacturing Company**

**Profile 1: Support Staff - First Level**

**Description**:Important contact for our Digital Solution customers when it comes to answering questions and solving problems related to our cloud services. In this role, you work closely with our customers and internal technical teams to ensure that inquiries are processed quickly and efficiently and that our customers are satisfied with the performance and reliability of our cloud solutions.

**Advanced**:More than 3 years of work experience in IT support or customer service and possess advanced knowledge of cloud technologies and platforms such as AWS, Microsoft Azure, or Google Cloud.

**Skills**:

- Advanced knowledge of cloud computing and cloud architectures
- Experience handling customer inquiries and problem-solving in complex environments according to ITIL
- Deep understanding of IT systems, network technologies, and security aspects
- Strong communication and customer service skills
- Ability to diagnose and solve complex technical problems
- Experience collaborating with internal technical teams and support experts

**Expert**: More than 5 years of work experience in IT support or customer service and possess comprehensive knowledge of cloud technologies and platforms such as AWS, Microsoft Azure, or Google Cloud.

**Skills**:

- Comprehensive knowledge of cloud computing and cloud architectures
- Expertise in handling customer inquiries and problem-solving in complex environments according to ITIL
- Deep understanding of IT systems, network technologies, and security aspects
- Strong communication and customer service skills
- Ability to develop innovative solutions for diagnosing and resolving technical problems
- Experience collaborating with internal technical teams and support experts
- Ability to share knowledge and best practices within the support team and continuously improve

Profile 2**:Cloud Support Staff - Second Level**

**Description**: Responsible for handling complex and technically demanding customer inquiries that go beyond first-level support. In this role, you work closely with our customers and internal technical teams to ensure that inquiries are processed promptly and effectively and that our customers are satisfied with the performance and reliability of our cloud solutions.

**Advanced**: more than 3 years of work experience in IT support or customer service and possess advanced knowledge of cloud technologies and platforms such as AWS, Microsoft Azure, or Google Cloud.

**Skills**:

- Advanced knowledge of cloud computing and cloud architectures
- Experience handling customer inquiries and problem-solving in complex environments according to ITIL
- Deep understanding of IT systems, network technologies, and security aspects
- Strong communication and customer service skills
- Ability to diagnose and solve complex technical problems
- Experience collaborating with internal technical teams and support experts
- Knowledge of incident and problem management processes

**Expert**:more than 5 years of work experience in IT support or customer service and possess comprehensive knowledge of cloud technologies and platforms such as AWS, Microsoft Azure, or Google Cloud.

**Skills**:

- Comprehensive knowledge of cloud computing and cloud architectures
- Expertise in handling customer inquiries and problem-solving in complex environments according to ITIL
- Deep understanding of IT systems, network technologies, and security aspects
- Strong communication and customer service skills
- Ability to develop innovative solutions for diagnosing and resolving technical problems
- Experience collaborating with internal technical teams and support experts
- Ability to share knowledge and best practices within the support team and continuously improve
- Knowledge of incident, problem, and change management processes

**English should be at least C1**

Location will be Lisbon, Braga or Coimbra and the working model will be **hybrid, with 2 days at the office**

What do we offer?

➡ An innovative and growing company, with a lot of opportunities for professional development.

➡ Retribution according to your experience and performance. Access to flexible pay and medical insurance as a social benefit.

➡ Unlimited access to technological training in free mode.

IRIUM is a company with dynamic and proactive professionals. Our values are responsibility and commitment to work quality. This is the spirit we are looking for at IRIUM, whatever your age is. If you recognize yourself in this, this is your company

We can build the future together. Let’s talk

At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guarantee



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