Technical Support Specialist for Manufacturing and HSE

Há 1 mês


Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

About the Role:

Top Sigma, Lda is seeking a highly skilled Technical Support Analyst to join its team in Lisbon. As a Technical Support Analyst with Top Sigma, you will play a key role in resolving high-level technical incidents in the Manufacturing, PLD, and HSE domains.

Key Responsibilities:

  • Incident Resolution: Diagnose and resolve complex technical issues by analyzing application and middleware logs.
  • Documentation: Maintain and update critical software documentation in the Manufacturing/PLD/HSE domain.
  • Continuous Improvement: Proactively identify areas for improvement and drive continuous service enhancement.
  • Change Management: Support change requests, contributing to root cause analyses and problem resolution.
  • Roadmap Planning: Collaborate on technical obsolescence management roadmap planning.

Requirements:

  • Operating Systems & Middleware: Windows, Linux, Apache, JBoss, Tomcat.
  • Database Management: Oracle, MySQL, SQL Server.
  • Networking: Advanced skills in network configuration and support.
  • Cybersecurity: Basic understanding of security protocols and best practices.
  • Language: Fluent in English (written and spoken).

Nice to Have:

Experience in Manufacturing, PLD, or HSE software support, and familiarity with CI/CD pipelines.

Benefits and Perks:

  • Hybrid work model
  • Flexible working hours
  • Training budget
  • Health insurance
  • 25 days of holiday
  • Office setup budget
  • Food allowance

About Top Sigma:

At Top Sigma, we specialize in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge technologies to help businesses innovate and overcome industry challenges. We provide training, workshops, and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.

The estimated salary for this position is €60,000 - €80,000 per year, depending on experience and qualifications. If you are a motivated and detail-oriented individual with a passion for technology, please submit your application.


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