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Fleet Operations Manager
2 meses atrás
Job Summary
The Europcar Mobility Group is seeking a highly organized and detail-oriented Fleet Operations Manager - Vehicle Fleet Coordinator to join our team in Portugal. As a key member of our station-level fleet management team, you will be responsible for ensuring the effective management and coordination of our rental vehicle fleet.
About the Role
We are looking for an experienced professional with 2-3 years of experience in fleet management or logistics roles, preferably in the automotive or rental industry. You will work closely with our station management, counter sales team, and workshops to support seamless rental operations while ensuring compliance with all policies and standards.
Key Responsibilities:
- Monitor and manage the availability of the vehicle fleet in the station, ensuring that vehicles are ready for rent based on demand and capacity.
- Organize vehicle transfers between stations as per capacity allocation decisions from national or regional entities.
- Oversee the vehicle appraisal process to assess vehicles for rentable standards and ensure damage reports are properly filed.
- Coordinate with workshops to manage vehicle maintenance and repairs, ensuring vehicles are serviced in a timely manner.
- Identify vehicles that are slow-moving or inactive and work with station management to ensure optimal utilization.
Fuel & Inventory Control:
You will perform regular fleet and fuel inventory reconciliation to maintain accurate records and prevent discrepancies. Additionally, you will track overdue vehicles and take appropriate action to ensure timely returns, assist with the identification and management of stolen vehicles through timely reporting and collaboration with authorities when necessary.
Delivery & Collection (D&C) Oversight:
You will coordinate the organization of vehicle deliveries and collections, ensuring efficient turnaround and customer satisfaction. You will liaise with the customer service team to ensure that the fleet is allocated appropriately for reservations and daily operations, conduct outbound customer contact to organize vehicle maintenance and follow-ups, understand mechanical issues and allocate vehicles to the appropriate workshops, and work closely with workshops and external service providers to ensure timely completion of maintenance and repair tasks.
Process Compliance & Documentation:
You will ensure that all fleet management processes comply with internal and external policies, including process quality audits, health and safety standards, GDPR compliance, and fraud detection. You will also archive vehicle-related documents and manage the station's cash handling related to fleet services.
Estimated Salary: €45,000 - €60,000 per annum, depending on experience.
About the Company:
The Europcar Mobility Group is a leading car rental company in Europe and one of the main mobility market players. We offer various mobility solutions such as car rental, chauffeur services, car-sharing, and bike rentals. In Portugal, we have been the market car rental leader for almost 30 years, with headquarters in Quinta da Fonte - Oeiras, and over 250 employees. Our average fleet size is 11,000 vehicles, and we operate more than 85 offices covering the mainland and islands.
