Customer Success Manager

6 meses atrás


Lisboa, Portugal Evolve RH Tempo inteiro

**Lisboa**:
**Description**

Ser o primeiro ponto de contacto e gestão da satisfação do cliente;
Reconhecer os clientes que precisam de mais assistência por meio de verificações de integridade proativas, guiadas por indicadores de integridade, como percentagens de conversão;
Executar um plano de gestão de conta prescrito para comunicar a nossa visão sobre a gestão de leads e combiná-lo com os objetivos de negócios de cada conta;
Implementar tarefas estruturadas que colocam cada cliente no caminho para um ROI positivo;
Expressar as preocupações do cliente para cada equipa responsável dentro da organização e criar estratégias para acompanhá-las de forma consistente;
Atingir 90% de retenção de conta e 15% de crescimento anual na receita por conta;
Documentar as ações bem-sucedidas tomadas para atingir as metas de retenção e receita.

**Profile Requested**

Pelo menos 2 ano de experiência em ambiente de vendas, preferencialmente em serviços B2B;
Alguma experiência em _hunting_ (novos negócios);
Fluente/nativo em espanhol;
Fluente em inglês;
Bom ouvinte, com uma mentalidade de resolução de problemas;
Capacidade natural de resolver conflitos de forma rápida e eficiente.

**ANA EUSÉBIO**:
**Lisboa**:
Av. Duque de Ávila, 104 A
1050-084 Lisboa
**P** (+351) 213 514 160



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