Field Support Technician

2 semanas atrás


Lisboa, Portugal Noesis Tempo inteiro

**Description**:
**Daily Activities**:

- Diagnose and/or resolve anomalies related to various technological bases, particularly in the field of computer science (software and hardware) reported by local users;
- Support users in the use of computer equipment (printers, video conference rooms);
- Collaborate in the implementation of technological projects and new equipment;
- Supervise equipment and technologies to maintain process control standards, security, and product quality;
- Communicate with various stakeholders with diverse profiles (Management, Directors, Business, Engineering, etc.).

**Profile**:

- Bachelor's degree in IT or related field;
- Over 3 years of experience in Field Support (first-line user support on-site);
- Experience in diagnosing and/or resolving anomalies related to various technological bases, particularly in the field of computer science (software and hardware) reported by local users;
- Experience in Customer Support;
- Ability to understand various systems and equipment, their functionalities, and their integration within an ecosystem;
- Strong communication and teamwork skills;
- Proactive in proposing solutions to problems;
- Proactive in suggesting improvements to platforms and/or tools to facilitate day-to-day work;
- Ability to adapt communication to different stakeholders encountered on a daily basis (Management, Directors, Business, Engineering, etc.);
- Availability for on-call preventive maintenance;
- Speak Portuguese is mandatory.

**Join us. Let’s innovate together**

**Requirements**:



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