Center Coordinator
5 meses atrás
Imaginem um hotel de 5 estrelas para empresas.
Assim é a MALEO. Com 7 localizações em zonas premium na cidade de Lisboa, a MALEO vai além da gestão de espaços de escritórios. Apresentamos uma oferta flexível e integrada de serviços, fazemos o _fit _perfeito com a realidade de cada negócio e de cada cliente. Trabalhar na Maleo é trabalhar numa equipa jovem e dinâmica, pronta a trazer para o dia de hoje o futuro dos espaços de trabalho.
Procuramos um/a **Center Coordinator **para reforçar a nossa equipa de Center Operations. A tua **missão** será coordenar a operação diária dos Centros que lhe estão atribuídos, gerir a equipa de Customer Service Assistants (CSA), garantindo a satisfação dos clientes e a criação de relações de parceria e proximidade.
**Enquanto Center Coordinator serás responsável por**:
- Coordenar e supervisionar a operação diária dos seus Centros, fazendo a ponte com as outras equipas da Maleo;
- Garantir que todas as atividades estão a ser realizadas de acordo com os processos e procedimentos em vigor;
- Colaborar e acompanhar todos os eventos a decorrer nos seus Centros;
- Monitorizar todas as tarefas de fecho do mês dos seus Centros;
- Ser o canal privilegiado de comunicação com os clientes, por forma a gerir e acompanhar todas as suas solicitações;
- Analisar a performance da sua equipa, distribuir tarefas, horários e gerir ausências;
- Apoiar e formar _on the job_, os elementos da sua equipa;
- Organizar, preparar e acompanhar o processo de _onboarding _e _offboarding_ de clientes Maleo.
**O que procuramos em ti**:
- Ensino Secundário ou Licenciatura em Marketing, Gestão, Gestão Hoteleira, Relações Públicas e/ou áreas similares;
- Experiência mínima de 2 anos em funções de receção e/ou atendimento ao público;
- Experiência em gestão de equipas (fator preferencial);
- Atitude positiva, simpática e disponível;
- Forte capacidade de organização, de resolução de problemas e orientação para o cliente;
- Capacidade de iniciativa e autonomia;
- Boa comunicação escrita e oral;
- Domínio de ferramentas do _office_ (Word, PowerPoint, Excel);
- Domínio da língua inglesa (fator obrigatório).
**O que oferecemos**:
- Vencimento base;
- Subsídio de refeição em cartão;
- Benefícios adicionais em cartão (em saúde, educação e _wellness_);
- Seguro de saúde;
- Programa de apoio ao colaborador e à sua família;
- Acesso ilimitado a uma plataforma de formação online;
- Oferta do pequeno-almoço todos os dias e do almoço à sexta-feira;
- Integração numa equipa jovem, motivada e dinâmica, num projeto em crescimento;
- Possibilidade de progressão de carreira;
- Horário full-time.
**Tipo de oferta**: Integral/Full-time
Salário: 800,00€ - 1.000,00€ por mês
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