Technical Support Specialist

6 meses atrás

Lisboa, Portugal Black Box Talent Solutions Tempo inteiro

We are a young company with big ambitions. Starting with just three employees in 2020, we've grown to over 300 across four offices in Lisbon. Now, we're expanding to Barcelona, seeking to support European markets in various countries like Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and Portugal, our headquarters.

More than a company, we aim to grow with a focus on creating opportunities for our team members. We value each member's contribution and maintain a close-knit mentality.

At our company, you're not just another employee but an essential team member adding value and contributing to overall growth, including your own.

We're looking for dynamic, multilingual individuals to join our team, providing exceptional customer experiences and fostering a positive work environment.

**ABOUT YOUR ROLE**:

- Provide technical support, handling inquiries about the product, hardware, or software issues, troubleshooting, and managing repair requests.
- Communicate promptly and professionally with customers via various channels.
- Resolve customer complaints efficiently to enhance satisfaction.
- Process and record requests, orders, tickets, etc., adhering to time limits.
- Maintain respectful communication following defined procedures and policies.
- Provide feedback to improve processes and actively engage in finding solutions.

**WHAT WE EXPECT FROM YOU**:

- Excellent communication skills and teamwork abilities.
- Positive attitude, customer satisfaction orientation, and proactivity.
- Ability to deliver results independently and adapt in various situations.
- Ambitious and willing to engage with team members.
- Well-organized with a strong work ethic and integrity.
- High school diploma or higher.
- Over 2 years of Customer Support/Technical Support experience.
- Reliable and progressive mindset.
- Nice-to-have: 6 months' experience in a Technical Support role.
**- Fluent speaker in German, Polish, Romanian, Chinese, Italian or French**
- English proficiency at B2 level.

**WHAT YOU CAN EXPECT FROM US**:

- Fully paid onboarding period after training completion.
- Professional career progression and support.
- Multicultural environment with an excellent workplace.
- Team-building activities organized by the company.
- Competitive salary package including transportation allowance.
- Performance bonuses.
- Necessary equipment provided.
- Private medical insurance (after probationary period).
- Location: Lisbon (on-site).
- Contract: Permanent.
- Start date: ASAP.
- Job Type: Full Time (Monday to Friday, with occasional Saturday work).

**Job Types**: Full-time, Permanent

Pay: 1,000.00€ - 1,600.00€ per month

Application Question(s):

- In which language are you fluent in?

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