Plant & Customer Supervisor

2 meses atrás

Viana do Castelo, Portugal PTC Group Tempo inteiro

**About the job Plant & Customer Supervisor**:
**Department**: Quality

**Job Title**: Plant and Customer Supervisor

**Direct Reports**: Quality Manager

**Key Accountabilities**
- Ensure the implementation and adhesion of the team to the Organization's Quality Policy, with the principle of Absolutes and tools of Excellence.
- Support implementation of the Quality tools and deployment of the metrics among the team according to the business plan and their strategies, ensuring a return to shareholders.
- Support the plant quality management system deployment for evaluating customer satisfaction and their metrics.
- Support the plant quality system of management deployment of complaints and alerts of customers, ensuring the effectiveness of corrective, preventive and continuous improvement actions.
- Ensure compliance with internal and external customer needs and requirements to develop effective quality control processes.
- Keep the metrics updated to be reported internally or externally for the team assigned products.
- Support quality engineers, quality technicians and other staff and provide guidance and feedback in problem solving.
- Support the start of new projects and products.
- Support customer visits as plant representative when required.
- Manage costs of the quality assurance for all products in the plant
- Ensure that customer portals are updated accordingly and in a timely manner for all customers.
- Report / escalate all major quality issues to ensure immediate action.
- Communicate with external quality assurance officers and customers during on-site inspections.
- Perform other duties and tasks on assigned special projects and assignments not included in the activity for which was hired, when the needs or convenience of the service justify it, for the period necessary for the said needs or conveniences of service.
- Ensure compliance with environmental, health and safety at work standards, policies and practices in accordance with their level of responsibility.
- Comply with environmental, health and safety, quality and productivity standards.
- Comply with the organization's rules and internal regulations: Code of Ethics, Practice and Schedule.
- Respect workplace safety and cleanliness rules.
- Respect and comply with environmental policy rules.
- Respect workplace safety and cleanliness rules.

**Education & Experience**
- Degree or masters in engineering
- Five or more years of experience as Plant Quality Engineer and/or Customer Quality Engineer
- Organizational and leadership abilities
- Great attention to detail and problem-solving abilities
- Good analytical skills
- Excellent numerical skills and understanding of data analysis/statistical methods
- Additional certification in Quality Assurance (is a plus)
- Minitab user (is a plus)
- Outstanding communication skills
- Good computer skills
- Results Oriented
- Interpersonal Communication
- Team spirit
- Fluent in English
- Fluent in Portuguese

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