![GIGROUP](https://media.trabajo.org/img/noimg.jpg)
Technical Support Sales
3 semanas atrás
In this service role, you will engage customers early in the lifecycle, providing guidance and support throughout the Enterprise Agreement onboarding process, utilizing a consistent global process and expertise to manage risk areas and customer expectations. Collaboration with peers and support for early adopters is emphasized. One of the main objectives is to educate customers on product-specific resources for their onboarding journey and ensure a smooth handover to the Customer Success team aligning customer goals with functionality to drive accelerated value.
Part of your daily activities will be:
- Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers;
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery;
- Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams;
- Collaborate with peers to share best practices to improve delivery processes and the customer experience;
- Support CXPI 'early adopters ‘by onboarding and walking customers through the Customer Portal;
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators);
- Handover newlyonboarded customers to Customer Success team 'ready to go', post activation;
**Requirements**:
- English Speaker (C1);
- Experience in **Technical support Sales**:
- Right to work in Portugal (Visa, citizenship)
- Availability to work on-site in Lisbon
Our offer:
- Professional training
- Salarial package of 990 euros
- Private health insurance
- Career progression plan.
**Local**:
Lisbon
Working hours:
Monday to Fridays 9 to 6pm
Come join us
//pt.Gigroup.Com.
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