Applications Support Operational Manager

3 semanas atrás


Porto, Portugal Jerónimo Martins Tempo inteiro

**MAIN RESPONSIBILITIES**:

- Provide technical support to internal users and address each problem accordingly, by monitoring and answering to open tickets submitted through an incident management system;
- Troubleshoot and identify potential solutions to the problem, in order to solve it directly or, escalate alerts that cannot be resolved within its level to the superior or to the appropriate IT Team;
- Assess internal users’ issues and collect related relevant information in order to help troubleshoot or give clarification to those issues helping to solve them;
- Articulate the relationship between the Applications support team and all the stakeholders, users, business departments or other IT departments, ensuring the information alignment;
- Contribute to the implementation of initiatives developed in the Applications areas and work closely with other IT teams, providing relevant information that can be useful for new ideas creation and development.

ELIGIBILITY CRITERIA:

- Degree in IT, Management, Economics, Computer Engineering and Computer Science or related areas;
- Working knowledge of retail operations preferred.

SKILLS AND REQUIREMENTS:

- ERP Systems;
- POS Systems;
- Warehouse Management Systems;
- Store Systems;
- Experience working with SAP support;
- Knowledge of MS Office;
- Experience with SQL (nice to have);
- English B1.



  • Porto, Porto, Portugal Jerónimo Martins Tempo inteiro

    MAIN RESPONSIBILITIES: Provide technical support to internal users and address each problem accordingly, by monitoring and answering to open tickets submitted through an incident management system; Troubleshoot and identify potential solutions to the problem, in order to solve it directly or, escalate alerts that cannot be resolved within its level to the...


  • Porto, Porto, Portugal Devexperts LLC Tempo inteiro

    dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...


  • Porto, Porto, Portugal Devexperts Tempo inteiro

    Company Description dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming,...


  • Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...


  • Porto, Portugal Devexperts Llc Tempo inteiro

    .DxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...

  • Growth Manager Lisboa

    2 semanas atrás


    Porto, Porto, Portugal Bliss Applications Tempo inteiro

    Bliss Applications, part of WYgroup, is a melting pot team based in Lisbon, Porto & Boston. With more than 200 Digital Products launched in the last decade, we are a savvy team of engineers and designers working together with each client to create digital experiences that improve people's lives. We've done everything from disruptive mobile banks to seamless...


  • Porto, Portugal Devexperts Tempo inteiro

    Company Description dxFeed  is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming,...


  • Porto, Portugal Devexperts Tempo inteiro

    Company Description dxFeed  is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming,...


  • Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...


  • Porto, Portugal Devexperts Llc Tempo inteiro

    dxFeed  is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...


  • Porto, Portugal Devexperts Llc Tempo inteiro

    dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage,...

  • Growth Manager Lisboa

    4 semanas atrás


    Porto, Portugal Bliss Applications Tempo inteiro

    Bliss Applications, part of WYgroup, is a melting pot team based in Lisbon, Porto & Boston. With more than 200 Digital Products launched in the last decade, we are a savvy team of engineers and designers working together with each client to create digital experiences that improve people's lives. We've done everything from disruptive mobile banks to seamless...


  • Porto, Portugal Bliss Applications Tempo inteiro

    Bliss Applications, part of WYgroup, is a melting pot team based in Lisbon, Porto & Boston. With more than 200 Digital Products launched in the last decade, we are a savvy team of engineers and designers working together with each client to create digital experiences that improve people's lives. We've done everything from disruptive mobile banks to seamless...

  • Applications Administrator

    2 semanas atrás


    Porto, Portugal 1WorldSync Tempo inteiro

    **Applications Administrator **to join our team in Portugal. 1WorldSync is the industry leader in product content management. With approximately 700 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we’re seeking an **Applications Administrator** to support our growing global team. As **Applications...


  • Porto, Portugal Unilabs Tempo inteiro

    Reporting to the Head of Operational Excellence – Ops Leadership Team Direct reports: 3 x Operational Excellence Lead Location: 1.Porto 2.Bratislava 3.Barcelona For this new role, we are looking for a tech-savvy leader who will build standard competitive engineering for our labs, contribute to the choice of strategic equipments and suppliers (e.g....


  • Porto, Portugal Humana Portugal Tempo inteiro

    Reporting to the Head of Operational Excellence – Ops Leadership Team Direct reports: 3 x Operational Excellence Lead Location: Porto Bratislava Barcelona For this new role, we are looking for a tech-savvy leader who will build standard competitive engineering for our labs, contribute to the choice of strategic equipments and suppliers (e.g. imaging,...


  • Porto, Portugal Unilabs Tempo inteiro

    Reporting to the Head of Operational Excellence – Ops Leadership Team Direct reports: 3 x Operational Excellence Lead Location: 1.Porto 2.Bratislava 3.Barcelona For this new role, we are looking for a tech-savvy leader who will build standard competitive engineering for our labs, contribute to the choice of strategic equipments and suppliers (e.g....


  • Porto, Portugal Humana Portugal Tempo inteiro

    Reporting to the Head of Operational Excellence – Ops Leadership Team Direct reports: 3 x Operational Excellence Lead Location: Porto Bratislava Barcelona For this new role, we are looking for a tech-savvy leader who will build standard competitive engineering for our labs, contribute to the choice of strategic equipments and suppliers (e.g. imaging,...

  • It Support Manager

    Há 7 dias


    Porto, Portugal Five9 Tempo inteiro

    Responsibilities:Lead a team of support staff through daily support and project management tasks to ensure high quality and timely service is provided within the EMEA region.Serve as the main IT business partner for the Five9 Porto, Portugal office leadership and other business partners.Provide support services to Five9 employees with technical problems and...


  • Porto, Porto, Portugal Humana Portugal Tempo inteiro

    Reporting to the Head of Operational Excellence – Ops Leadership TeamDirect reports: 3 x Operational Excellence LeadLocation:Porto Bratislava BarcelonaFor this new role, we are looking for a tech-savvy leader who will build standard competitive engineering for our labs, contribute to the choice of strategic equipments and suppliers (e.g. imaging,...