Customer Service Representative

3 semanas atrás

Lisboa, Portugal Enshored Portugal Unipessoal Lda. Tempo inteiro

**About us**

Enshored solves the challenges of fast-growing, disruptive start-ups by delivering tailored outsourcing solutions.

We know what it takes to grow, our global team of over 2000 is scaling rapidly with 100 new team members per week.

We support the Unicorns of tomorrow with customer experience, content moderation, sales & marketing, and back-office support.

**Key Skills**

Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem.

**Responsibilities**

Provide accurate, valid and comprehensive information

Follow communication procedures, guidelines, and policies

Support other business units with customer liaison, accurately document customer requests

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Go the extra mile to engage customers

**Requirements**:
College degree or above

Fluent Portuguese language, and advanced English speaker. Other languages (e.g. Spanish) will be beneficial

Minimum 1 year experience in customer service, preferably in finance or e-commerce industry

Outstanding new graduates are also welcomed to apply

High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

Ability to work under pressure, strong communication skills and exceed beyond expectation

Passionate for customer service industry and can accept to work under different work shifts

Positive about the crypto industry

Willing to work weekends and irregular hours which will include night shifts

Living in Lisbon area

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde
- Subsídio de transporte

Horário de trabalho:

- Dias úteis e fins de semana
- Turno rotativo

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