Hotel Manager

Há 4 dias

Porto, Portugal Mystic Cruises Tempo inteiro

Company Description

Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world’s most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a fivestar service. Mystic Cruises sail into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests onceinalifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a mínimal impact of its operations.

**Job Description**:

- To assume full responsibility for all aspects of the entire Hotel operation (which includes Food and Beverage, Accounting, Front Office, Tour Office, Entertainment and any contracted services) and to oversee the daily operations, revenue as well as controlling of all costs.
- To maintain an effective communication flow between the Hotel, Deck and Engine Departments as well as within the Hotel Department.
- Keeping the Master promptly and fully informed of any occurrence which might affect the navigation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
- Close cooperation with Department Heads, individual crewmembers, and the Charter Personnel to avoid misunderstandings and ensure that the vessel is always manned according to needs.
- To coordinate all Crew matters by establishing efficient communication between the ship and Mystic Head Office.
- To encourage upward communication and forward all constructive criticism, positive comments and suggestions from Officers and crew to the Mystic Head Office.
- To safeguard the concepts, policies and procedures of the Hotel Operations and Mystic Cruises by monitoring and reporting deviations.
- To ensure that all personnel within the Hotel Department comply with the Company’s health and hygiene standards in line with the latest Public Health and Sanitation regulations (USPH, Ship San, Anvisa and all other Port Health Authorities). Spot check Food and Beverage areas with the Staff Captain on a regular basis.
- Ensuring a safe operation and working practice of the Hotel Department and any related matters affecting the safety of the ship, guests, and crew.
- Appraising the Technical Department of the status of hotel equipment and any maintenance required with special regard for equipment affecting the safe and hygienic operation of the ship and guest satisfaction.
- Willingly maintaining a highly visible profile by effectively interacting with guests and crew daily on a formal and informal basis.
- Ensuring welfare and discipline of all members of the Hotel Department, including any concessionaire staff under his/her authority. He/she is to ensure that all officers in the department are aware of their social obligations whilst in guest public areas.
- To guide all direct reports and to ensure that everyone is updated with relevant shipboard and company information at all times.
- To execute all aspects of planning and organizing of upcoming cruises for the Hotel Department and to confirm future cruise layouts with the Mystic Head Office and all appropriate Department Heads.
- To consult with the Captain and other Senior Officers regarding onboard activities or any other aspects of onboard operation.
- To oversee the vacation plan for the Hotel Department together with the Chief Purser.
- Ensuring adequate resourcing of teams. Regularly reviewing manning levels and the departmental organizational structure, developing innovative proposals that optimize the use of resources and decrease costs.
- To conduct Performance Appraisals and approve appraisals submitted by the Department Heads.
- To coordinate and delegate onboard and port functions.
- Reviewing daily guest feedback with department heads and, where applicable, agreeing appropriate outcomes to ensure effective complaint resolution. Monitor and resolve Guest issues, comments and suggestions and to update the Mystic Head Office accordingly.
- Ensuring departmental compliance with the Maritime Labor Convention directive on working hours.
- To submit, and to ensure that everyone in the Hotel Department submits their Work Registration Forms correctly and that these are kept on file by the Chief Purser.
- To submit an End of Cruise report after every cruise.
- Acting as a dynamic motivator and onboard ambassador for the Hotel Department through management by example.
- Assuming full responsibility for the efficient running of the entire Hotel Department and ensuring that hotel standards, revenue as well as controlling of all costs established by the Company are maintained.
- Ensuring that the overall Hotel Department product quality and service standards are met or exceeded by regularly developing, implementing, and participating in regular Hotel Department inspections.
- To adhere to, and

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