Team Leader

7 meses atrás


Lisboa, Portugal HAYS Tempo inteiro

Team Leader Customer Service - Japonese Fluent (M/F/d)

Your new company
BPO with prestigious clients is recruiting a new team due a new client onboarding
- Your new role
Monitors agents performance on a daily basis, by taping, listening to, reviewing and evaluating calls;
Provides appropriate feedback on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects;
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring;
Reports script problems or questions to appropriate areas;
Assists our client in monitoring specific programs as needed;
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved;
Provides relevant information for Monthly Quality Report.

What you´ll need to succeed
Minimum 1 year working in BPO production or comparable customer service;
Advanced level of English (at least C1) and Japonese Fluent;
Customer-focused approach to problem-solving;
Previous team management experience (nice to have).

What the company can offer you
Hybrid Working Model (2/3 days remote per week);
Performance Bonus;
Employee discounts;
Private healthcare & dental insurance;
And more.

Next Step
1030670

Salário Base + Subsídio de Alimentação + Bónus



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