Omnichannel Campaign Operations Manager

2 semanas atrás

Lisboa, Portugal Amgen Tempo inteiro

**Omnichannel Campaign Operations Manager**

**Live**

**What you will do**

This role - Omnichannel Campaign Operations Manager - is part of the Global Customer Capabilities team. It directly supports and guides affiliates in designing and driving impactful omnichannel customer campaigns: Campaign Operations Manager brings together cross-functional partners to develop engaging and customized customer experiences by integrating a mix selected messages, formats and channels.

**Key Responsibilities**
- ** Customer Experience (CX) Design and ownership of the CX Planning toolkit** - The Campaign Operations Manager is responsible for building capabilities in local brand teams to enable developing engaging omnichannel customer experiences. In this process, the Campaign Operations Manager facilitates robust campaign design conversations by bringing in key inputs including brand strategy, customer journey leverage points, key segments with digital affinities and preferences, behavioral objectives per segment, segment-specific insights, drivers / barriers message and content plans.
- ** Campaign Analysis** - The Campaign Operations Manager facilitates the definition and documentation of how the success of the campaign will be measured with the Commercial Data and Analytics Data Sciences team. The Campaign Ops Manager also facilitates the design of the Tagging Strategy to enable reporting, measurement, and campaign optimization.
- ** Advise** - Using a high-level understanding of both strategic and tactical components of campaign planning, advise strategic partners on how to leverage marketing technology platforms such as Salesforce Marketing Cloud, VEEVA Sales CRM, Websites and 3rd Party Channel Partners into the campaign planning process.
- ** Workshop Facilitation** - Facilitate workshops using the Customer Experience design process to develop omnichannel campaigns - including development of campaign objectives, target customer groups, message flows, and customer journeys.
- ** Campaign Execution Preparation** - Ensure operational readiness of campaigns with the Global Service Center, DTI (Digital Technology & Innovation), Digital Operations and Global Data and Analytics partners. - The Campaign Operations Manager plays a central role in terms of communication, between brand teams, platform teams and technical teams.

**Win**

**What we expect of you**

**Desired Skills**
- Strong leadership, collaborating, and influencing skills with a proven ability to achieve goals and results in a highly matrixed environment.
- Experience facilitating conversations and driving decisions in cross-functional settings.
- Strong consultative problem-solving skills.
- Solid understanding of metadata and tagging methodologies for effective tracking of digital marketing campaigns
- Solid understanding of Marketing Automation Platforms and proficiency in defining requirements to complete in automation platforms. Direct experience with Salesforce Marketing Cloud is a plus.
- Able to work without guidance, take full ownership of campaigns, deal proactively with queries, present solutions, and contribute.
- Ability to effectively present ideas and document complex concepts and processes in both written and oral communication.
- Excellent interpersonal and organizational skills.
- High flexibility and adaptability to customer needs and priorities.
- Thrive in a fast-changing environment.

**Qualifications**
- Proven experience with Marketing Automation platforms (SMFC certification is a plus)
- Good understanding of data flow and management.
- Experience working with Brand teams and Senior business partners. Also, in working on highly complex projects which involve cross-channel integration, solution designing, implementation and support.
- Experience in an international environment in a plus.
- Ability to design and consult on end-to-end journeys involving multiple channels.
- Strong teammate to proactively coordinate with different partners from Amgen (marketeers, tech teams etc).
- Ability to understand the big picture when it comes to related platforms and integrations.
- Ability to make data-driven decisions around digital marketing using reporting tools like Tableau.
- Use the latest standard process learning from the industry to help Customers ensure that omnichannel campaigns and solutions are fully integrated and fine-tuned via data-driven insights.

**Thrive**

**What you can expect of us**

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
- Vast opportunities to learn and move up and across our global organization
- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

  • Omnichannel Engagement Campaign Manager

    2 semanas atrás

    Lisboa, Portugal MSD Tempo inteiro

    **Job Description**: - Enabler and sparring partner for customization and further development of our marketing automation campaign processes across global and regional teams, business units and countries_ We have an exciting new job opportunity in our EURAM region and are looking to hire an **Omnichannel Engagement Campaign Manager (Animal...

  • Retail Operations Senior Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal EcoPlanet Green Operations GmbH Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • Campaign Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Criada em 2016, a Get The Job recruta e seleciona o melhor talento para as melhores e mais interessantes OrganizaçõesDescrição da Função:Junta-te à equipa Digital E-commerce de uma empresa líder na sua área Como Campaign Manager, vais liderar o caminho na definição e execução de estratégias de marketing digital para marcas de renome nos setores...

  • CRM Campaign Manager

    2 semanas atrás

    Lisboa, Portugal Sunrise Portugal Tempo inteiro

    **Duties and responsibilities**: - Selecting customers or customer segments based on the marketing campaign briefing for targeted direct-to-customer(D2C) marketing and sales communications using SQL within our corporate Data Warehouse (Teradata) - Cooperate closely with Marketing Managers (campaign requestors) and other stakeholders on campaign development...

  • Junior Campaign Manager

    2 semanas atrás

    Lisboa, Portugal Sunrise Portugal Tempo inteiro

    **Duties and responsibilities**: - Selecting customers or customer segments based on the marketing campaign briefing for targeted direct-to-customer(D2C) marketing and sales communications using SQL within our corporate Data Warehouse (Teradata) - Cooperate closely with Marketing Managers (campaign requestors) and other stakeholders on campaign development...

  • Senior Campaign Manager

    2 meses atrás

    Lisboa, Portugal MKTalent Tempo inteiro

    MKTalent is recruiting for a client based in Lisbon, a Senior Campaign Manager. **Main Responsibilities**: - Select appropriate campaigns for both current and potential customers, utilizing SQL within our corporate Data Warehouse (Teradata). - Develop and maintain complex SQL queries necessary for running marketing campaigns. - Utilize campaign management...

  • Campaign Manager

    Há 7 dias

    Lisboa, Portugal VML Commerce & Technology Tempo inteiro

    Campaign Manager needed to join our team on a contract basis here at VML Enterprise Solutions. In our Lisbon or Porto office, you’ll join a team of other specialists who are always ready to help each other. The team is part of our VML Thompson Commerce and Technologies network and works in coordination with our Local and EMEA client leads. **Please note...

  • Google Campaign Manager

    Há 7 dias

    Lisboa, Portugal Precise recruitment & selection Tempo inteiro

    Lisboa, Parcialmente Remoto Tempo Inteiro Híbrido **Descrição**: We are looking for a Google Campaign Manager to join our client’s team. Our client is a digital agency focused on microsites of subscription content with offices in Lisbon. **Responsibilities**: As a Google Campaign Manager, you will be responsible for defining strategies and priorities....

  • Retail Operations Senior Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Ecoplanet Green Operations Gmbh Tempo inteiro

    Retail Operations Senior Manager (Lisbon & South) The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment...

  • French Speaking Campaign Manager

    3 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands.The...

  • French Speaking Campaign Manager

    3 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands.The...

  • Omnichannel Archetype 2

    Há 7 dias

    Lisboa, Portugal Pfizer Tempo inteiro

    Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: Courage, Joy, Equity and Excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. - At Pfizer we know that great things happen anywhere people come together with one shared goal._ Omnichannel...

  • Italian Speaking Campaign Manager

    Há 1 mês

    Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. The...

  • French Speaking Campaign Manager

    Há 1 mês

    Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. The...

  • French Speaking Campaign Manager

    3 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. The...

  • Italian Speaking Campaign Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands.The...

  • French Speaking Campaign Manager

    Há 5 dias

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands.The...

  • Italian Speaking Campaign Manager

    3 semanas atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Our client is a global outsourcing company headquartered in the USA employing over 290,000 people in 160 international offices. Well known for partnering with many world-leading brands, this company has recently opened a brand new, urban-chic style office by the coast in Lisbon, where it is now a hub for support for one of world's biggest IT brands. The...

  • Digital Campaign Manager

    3 semanas atrás

    Lisboa, Portugal ATREVIA Tempo inteiro

    **Digital Campaign Manager** Somos uma agência global de comunicação, a maior em Espanha. Estamos em 15 países e oferecemos aos nossos clientes uma cobertura global com perfis multidisciplinares e soluções abrangentes em diferentes áreas. Estamos à procura de um gestor de campanhas para se juntar à nossa equipa de Digital de...

  • Digital Campaign Manager

    2 meses atrás

    Lisboa, Portugal ATREVIA Tempo inteiro

    **Digital Campaign Manager** Somos uma agência global de comunicação, a maior em Espanha. Estamos em 15 países e oferecemos aos nossos clientes uma cobertura global com perfis multidisciplinares e soluções abrangentes em diferentes áreas. Estamos à procura de um gestor de campanhas para se juntar à nossa equipa de Digital de...