Employee Facing Solutions Manager

2 meses atrás

LindaaVelha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

**Employee Facing Solutions Manager**

**Position Snapshot**
Company: Nestlé Business Services

Full-time/ Hybrid mode

**About us**

**Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
**If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS**

**Position Summary**

We are looking for an Employee Facing Solutions Manager reporting to the People Experience and ELC Global Lead. In this role, you will design, oversee, and improve the experience that Nestle employees have with HR business services front end solutions. The solutions encompass contact center operations, information search engines and chatbot technologies. You will focus on delivering experience which every employee would like to use and recommend to others.

**A day in the life of...**
- You engage with our employees to learn, understand, and try their experience with front-end solutions.
- You visualize employee experience through Employee Journey Maps, focusing on touchpoints and their emotional impact.
- You identify opportunities for better experiences and turn them into improvements pipeline.
- You mobilize and lead cross functional task force teams to turn design into prototypes.
- You share your knowledge and exchange with our global networks to promote good practices and scale up innovation.
- You communicate the experience levels and improvements through meaningful and employee-centric metrics, building common understanding based on data.

**What will make you successful**
- Ability to empathize with customers and understand their perspective.
- Courage for driving change for better customer experience and challenging the status quo.
- Functional experience of front-end solutions and processes and curiosity of discovering new possibilities.
- Experience in leading projects or service delivery.
- Strong English communication skills to share your ideas and convince others.

**What we offer**
- Working with the enthusiastic and multi-cultural team,
- Constant professional development and practicing skills of the future: design thinking, problem solving, Agile project management.
- Diverse spectrum of responsibilities which develops your creativity and organizational skills.
- Building a network with Nestle colleagues from all over the world.
- Ability to make impact and shape the future of customer centric culture in our organization.

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