Procurement Service Desk Analyst

3 semanas atrás


Porto, Portugal KANTAR Tempo inteiro

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 30,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

The Procurement Service Desk Analyst role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Procurement Service Desk Manager and will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.

Role Description- Ensure all queries are logged, re-routed (where necessary) and resolved in a timely manner.- Align to Procurement Service Desk Manager in the provision of support to ensure process compliance with Country and / or Business Line legal and regulatory requirements.- Responsible for ensuring adherence to procurement processes, policies & controls, aligned to the compliance framework, for all countries & business lines in scope.- Responsible for ensuring compliance with agreed Standard Operating Procedures (SOPs).- Optimise service desk operations through utilisation of chat functionality, Frequently Asked Questions (FAQs) and other service desk documentation for users.- Track procurement status from initiation through receipt, relaying status to customers and assisting with issue resolution as appropriate.

Role Requirements- Degree level education in Supply Chain Management/Business Management or equivalent.- Fluent in English (written and spoken).- Fluent in French or Italian (written and spoken).- Previous experience in a purchasing, order management, or customer service role.- Previous experience in a high-volume transactional environment and experience of working in a service desk environment.- Knowledge of Enterprise Resource Planning (ERP) systems, processes, and workflow technology.

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and craft the world we live in We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with sophisticated technologies, nobody knows people better than Kantar.

Location

Porto, Praça de Mouzinho de AlbuquerquePortugal

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.



  • Porto, Portugal KANTAR Tempo inteiro

    Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand...


  • Porto, Porto, Portugal KANTAR Tempo inteiro

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the ordinary, please apply...Job DetailsKantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else....


  • Porto, Portugal KANTAR Tempo inteiro

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...


  • Porto, Porto, Portugal KANTAR Tempo inteiro

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...


  • Porto, Portugal KANTAR Tempo inteiro

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our...


  • Porto, Portugal Humana Portugal Tempo inteiro

    The Procurement Business Analyst will play a crucial role in supporting Unilabs' procurement operations by providing data analysis, insights, and reporting. This position requires a strong understanding of procurement processes, data analysis techniques, and business intelligence tools. The successful candidate will collaborate with the procurement team to...


  • Porto, Portugal Unilabs Tempo inteiro

    The Procurement Business Analyst will play a crucial role in supporting Unilabs' procurement operations by providing data analysis, insights, and reporting. This position requires a strong understanding of procurement processes, data analysis techniques, and business intelligence tools. The successful candidate will collaborate with the procurement team to...

  • Junior Service Desk Analyst

    3 semanas atrás


    Porto, Portugal FARFETCH Tempo inteiro

    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome...


  • Porto, Portugal Unilabs Tempo inteiro

    The Procurement Business Analyst will play a crucial role in supporting Unilabs' procurement operations by providing data analysis, insights, and reporting. This position requires a strong understanding of procurement processes, data analysis techniques, and business intelligence tools. The successful candidate will collaborate with the procurement team to...


  • Porto, Porto, Portugal Unilabs Tempo inteiro

    The Procurement Business Analyst will play a crucial role in supporting Unilabs' procurement operations by providing data analysis, insights, and reporting. This position requires a strong understanding of procurement processes, data analysis techniques, and business intelligence tools. The successful candidate will collaborate with the procurement team to...

  • Procurement Business Analyst

    3 semanas atrás


    Porto, Portugal Unilabs Tempo inteiro

    The Procurement Business Analyst will play a crucial role in supporting Unilabs' procurement operations by providing data analysis, insights, and reporting. This position requires a strong understanding of procurement processes, data analysis techniques, and business intelligence tools. The successful candidate will collaborate with the procurement team to...

  • Service Desk

    Há 5 dias


    Porto, Porto, Portugal Vertente Humana Tempo inteiro

    A Vertente Humana, empresa de recrutamento e seleção, trabalho temporário, formação e outsourcing, em grande expansão no seu sector de atividade, e a operar na área da gestão integral de recursos humanos, encontra-se a recrutar para empresa cliente de prestígio no Porto, Agente de Service Desk (M/F).Funções: Assegurar o serviço de Service Desk...

  • Service Desk Agent

    2 semanas atrás


    Porto, Portugal FARFETCH Tempo inteiro

    THE ROLE Reporting to the Engineering area, with a dotted line to the Global Tech Service Management area, you will be the first point of contact for the users who call our Service Desk. While providing the highest level of customer service, you will answer incoming calls, tracking all information in a call tracking system, using a knowledge base tool...

  • Service Desk Agent

    Há 5 dias


    Porto, Porto, Portugal Farfetch Tempo inteiro

    THE ROLEReporting to the Engineering area, with a dotted line to the Global Tech Service Management area, you will be the first point of contact for the users who call our Service Desk. While providing the highest level of customer service, you will answer incoming calls, tracking all information in a call tracking system, using a knowledge base tool along...

  • Service Desk Agent

    1 semana atrás


    Porto, Portugal Farfetch Tempo inteiro

    THE ROLE Reporting to the Engineering area, with a dotted line to the Global Tech Service Management area, you will be the first point of contact for the users who call our Service Desk. While providing the highest level of customer service, you will answer incoming calls, tracking all information in a call tracking system, using a knowledge base tool along...


  • Porto, Porto, Portugal TeamViewer Tempo inteiro

    Responsibilities Join our IT Service Desk Team to be a go to person for our TeamViewer colleagues and support for any IT Request/Issues. You will be dedicated IT Service Desk admin for our Porto location and will assist our internal employees: Show your problem-solving skills and escalate to responsible teams if necessary. Provision, provide and support our...


  • Porto, Porto, Portugal Michael Page Tempo inteiro

    O nosso cliente é uma entidade de referência em serviços de diagnósticos e anatomia patológica. Com mais de 25 anos no mercado, procuram melhorar a equipa interna com maior foco nas tecnologias.O perfil de Service Desk desempenha um papel vital no suporte técnico, sendo o primeiro ponto de contato para os utilizadores. Este profissional é responsável...

  • Service Desk agent

    Há 1 mês


    Porto, Portugal Farfetch Tempo inteiro

    THE ROLE Reporting to the Engineering area, with a dotted line to the Global Tech Service Management area, you will be the first point of contact for the users who call our Service Desk. While providing the highest level of customer service, you will answer incoming calls, tracking all information in a call tracking system, using a knowledge base...


  • Porto, Porto, Portugal Infineon Technologies Tempo inteiro

    Are you interested in forging a career within an international and fast-paced company? Do you show great time management skills and attention to detail at all times? Then you might be the one we are looking for to join our Operational Procurement team in PortoAs a Procurement Analyst Trainee, you will beresponsible for the administrative tasks of the...

  • Procurement Business Analyst

    3 semanas atrás


    Porto, Portugal Unilabs Tempo inteiro

    **Key Responsibilities**: 1. Data Analysis and Reporting: - Collect, analyze, and interpret procurement data to identify trends, patterns, and opportunities for improvement. - Develop and maintain reports, dashboards, and KPIs to track procurement performance and provide actionable insights. 2. Procurement Strategy Support: - Assist in the development and...