Customer Business Support Specialist 3rd Party

2 semanas atrás

Porto Salvo, Portugal SAP Tempo inteiro

**We help the world run better**

The CBS 3rd Party Governance Team ensures compliance for 3rd Party purchase of the Customer Success Board Area. In this role, you align and work closely with the CS Business Stakeholders as well as with the Global Purchasing Organization.

**Responsibility**
- Create and Maintain Fieldglass (FG) Work Orders for billable Services business for assigned countries
- Closely work with the Business Stakeholders to collect the necessary information
- Collect Proof of Services for delivery Milestones
- Closely work with the “Transactional Compliance Team” to validate the Proof of Service
- Ensure compliance regarding the assigned tasks
- Run monthly report to check FG Work Order Portfolio
- Ensure FG Work Order is in sync. with the related Sales Order
- Ensure Supplier Due Diligence has been conducted and completed; if not, triggered if applicable
- Monitor Interface Fieldglass/ ISP (SAP ERP backend) to ensure staffing is provided on the Sales Order
- Guide Business along the 3rd Party process
- Work with Supplier and Business in case of disputes
- Provide Feedback and propose process improvements
- Ensure process / tool changes are communicated within the assigned countries/ areas of responsibility
- Work with the process Owners to further harmonize the processes for the different LoB´s

**Your Profile**
- Customer success mindset: understand what Sales and Delivery need to be successful.
- At least 3-5 years of total work experience in sales support or services operations roles or procurement roles
- Good understanding of SAP Services Business processes
- University degree
- Strong problem solving and analytical skills
- Self-organized and motivated
- Ability to quickly understand the business and take ownership of the assigned tasks
- Highly energized, enthusiastic and able to deliver high quality under deadline pressure and in complex environments
- High Level of integrity and ethical approach to doing business
- Deep understanding of 3rd party related process and tools
- Good understanding of data protection related topics
- Fluent English is mandatory, additional language skills are a plus
- Background in accounting or finance services is a plus
- Experience using SAP’s ERP system and SAP Fieldglass is a plus

**ABOUT THE LINE OF BUSINESS**

The Customer Business Support (CBS) is part of Global Services Operations in the Customer Success Board Area. The CBS teams acts as ONE operational backbone to support our Services business in Deal Execution and Delivery Operations.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 368599 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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