Consumer Engagement Services

Há 4 dias

Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
Nestlé Business Services.

A **Consumer Engagement Services Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure. Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions and any health issue of the consumers or consumer’s baby

**Main responsibilities**:

- Respond to customer queries phone and written channels in a timely and accurate way
- Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods
- Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies
- Follow up with customers to ensure their issues are resolved
- Treat serious and sensitive consumer contacts following the specific guidelines
- Behave as an ambassador for our brands and product
- Inform customers about new product, functionalities and campaigns, if any
- Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
- Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
- Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

**Ideal profile**:

- **Advanced Written and Spoken Knowledge on English**:

- **Advanced Written and Spoken Knowledge on French**:

- Bachelor’s degree on Nutrition/Dietetics, Life Science, Food science, or similar
- 1 year+ Experience advising clients to make good food intake choices and meal planning
- Baby and adult nutrition knowledge (steps for baby and diet intake for adult)
- You have a first experience in customer relations
- Excellent communication and problem-solving skills
- Capable of Multi-tasking and being autonomous while working remotely
- Attention to details, flexible and willing to learn new ways of work and technologies

**We offer**:

- Direct contract with our client.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- Remote work schedule
- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**

//pt.Gigroup.Com.

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