Technical Support Advisor

2 meses atrás


Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

Have you always wanted to take the next step in your personal and professional life by moving abroad? We can help you with this We can offer you a job in an international company, where you can be a part of a tight, unified team and every individual employee is valued. All of this is possible while also experiencing the way of living in Portugal. Experience all that Portugal has to offer by discovering the beautiful architectural buildings that originate from Portugal´s rich history, taste the famous Pastel de Belém or Pastel de Nata, taste the famous port wine and enjoy the beautiful landscapes.

About the job

Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

Tasks
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

**Requirements**:

- Proficient Dutch (C2) or French (C2) or German (C2)
- Fluency in English (B2)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
- Keep up with the latest IT and tech-related trends
- Proactive, self-motivated and a great team player

**Benefits**:

- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the International Mobility Program
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon
- Portugal.

**Location**: Lisbon - Oriente (Portugal)


  • Technical Support Advisor

    3 semanas atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Technical Support Advisor for their offices in Lisbon. Position: Technical Support Advisor Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with...


  • Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop...


  • Lisboa, Portugal SpotON Connections Tempo inteiro

    **TECHNICAL SUPPORT ADVISOR** **- GERMAN SPEAKER** **Lisbon, Portugal** Our brand client is hiring Technical Support Agents for a well know Technology brand! As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while...

  • Technical Support Advisor

    2 semanas atrás


    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    We are looking to hire an energetic Technical Support Advisor (French market) to join our vibrant team at in Lisboa. Growing your career as a Full Time Technical Support Advisor (French market) is a terrific opportunity to develop competitive skills. If you are strong in teamwork, creativity and have the right initiative for the job, then apply for the...

  • Technical Support Advisor

    2 semanas atrás


    Lisboa, Portugal Grabjobs Portugal Tempo inteiro

    We are looking to hire an energetic Technical Support Advisor (French market) to join our vibrant team at in Lisboa. Growing your career as a Full Time Technical Support Advisor (French market) is a terrific opportunity to develop competitive skills. If you are strong in teamwork, creativity and have the right initiative for the job, then apply for the...


  • Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while...


  • Lisboa, Portugal Talingual Tempo inteiro

    Greek speaking Technical Support Advisor Role: Greek speaking Technical Support Advisor Working hrs: 40 hrs p/week between Monday to Friday – 8 am to 5 pm Relocation: flight reimbursement + subsidised room in company apartment in Lisbon for rent of 280 euro p/m The Company Our client is a global outsourcing partner - they currently operate in over 35...


  • Lisboa, Portugal Talingual Tempo inteiro

    Greek speaking Technical Support Advisor Role: Greek speaking Technical Support Advisor Working hrs: 40 hrs p/week between Monday to Friday – 8 am to 5 pm Relocation: flight reimbursement + subsidised room in company apartment in Lisbon for rent of 280 euro p/m The Company Our client is a global outsourcing partner - they currently operate in over 35...

  • Technical Support Advisor

    3 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Norwegian Technical Support Advisor Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels - Respond to customers queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Handle...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    German-speaking Technical Support Advisor in Lisbon **Job details**: **Location** Lisbon **Discipline** - IT**Reference** 33488 **Contact Name** Sara Pato **Job description**: **We are looking for a German-speaking Technical Support Advisor in Lisbon!** **The Company** Our brand is an American manufacturer of smart lightning products designed for...

  • Technical Support Advisor

    2 meses atrás


    Lisboa, Portugal Webhelp Portugal Tempo inteiro

    **About Webhelp** **Webhelp** is a French multinational BPO company that is making business more human for the world’s most exciting brands. By **choosing Webhelp** you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. Join us at **Webhelp Portugal** and you will have the opportunity to be part of a...

  • Technical Support Advisor

    2 semanas atrás


    Lisboa, Portugal Blu Selection Tempo inteiro

    We are looking to hire a driven Technical Support Advisor (Dutch Speaker) to join our incredible team at Blu Selection in Lisboa. Growing your career as a Full Time Technical Support Advisor (Dutch Speaker) is an exceptional opportunity to develop necessary skills. If you are strong in creativity, strategic planning and have the right work ethic for the job,...

  • Technical Support Advisor

    2 semanas atrás


    Lisboa, Portugal Blu Selection Tempo inteiro

    We are looking to hire a driven Technical Support Advisor (Dutch Speaker) to join our incredible team at Blu Selection in Lisboa. Growing your career as a Full Time Technical Support Advisor (Dutch Speaker) is an exceptional opportunity to develop necessary skills. If you are strong in creativity, strategic planning and have the right work ethic for the job,...


  • Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while...


  • Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    Our brand is American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while...

  • Technical Support Advisor

    3 semanas atrás


    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsabilities and impact as a Technical Support Advisor:In this position, you will be responsible...

  • Technical Support Advisor

    3 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Technical Support Advisor:In this position, you will be responsible...

  • Technical Support Advisor

    2 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as a Technical Support Advisor:In this position, you will be responsible...

  • Technical Support Advisor

    2 semanas atrás


    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsabilities and impact as a Technical Support Advisor:In this position, you will be responsible...


  • Lisboa, Portugal Webhelp Tempo inteiro

    **Location** - Lisbon, Portugal**Language** - Portuguese*** **Description**: **Why joining us** Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer...