Customer Service Assistant
4 semanas atrás
Widex está presente em Portugal desde 1987. Desde 2019 que pertencemos ao grupo da WSAudiology. O nosso negócio atua na área da reabilitação auditiva no sector de retalho e revenda. Atualmente temos cerca de 38 lojas e somos um dos principais produtores do mundo de aparelhos auditivos de qualidade e outras soluções auditivas
Neste momento, estamos a recrutar um Assistente de Atendimento ao Cliente (M/F) para a nossa loja Widex Gondomar - Parque Nascente.
**Perfil pretendido**:
- 12º Ano de Escolaridade;
- Experiência profissional de um ano (requisito preferencial);
- Capacidade de Organização;
- Dinamismo;
- Capacidade de relacionamento;
- Horário rotativo das 10h-18h30 e 14h30-23h
Principais Funções:
- Atendimento dos clientes que se dirigem ao balcão e ao telefone;
- Marcação de Consultas;
- Encaminhamento dos pacientes para os respetivos Técnicos;
- Recepção e elaboração de vendas a dinheiro de Aparelhos Auditivos e todo o material necessário aos mesmos e ainda do equipamento para ajudas técnicas à audição;
- Abertura de pedidos de assistência técnica e recepção dos sistemas auditivos para a reparação e assistência;
- Cobrança de folhas de obra sempre que as reparação sejam para cobrar. Outras Funções:
- Elaboração das folhas de Caixa;
- Mudança de pilhas e tubos, verificação e reparação dos sistemas auditivos;
- Secretariado relacionado com clientes ao balcão: diversas declarações e orçamentos. Principais **Responsabilidades**:
- Assegurar um atendimento simpático, educado e eficiente na recepção;
- Fazer uma adequada triagem das necessidades do paciente de modo a conduzir o atendimento para o técnico adequado e para o serviço adequado;
- Saber gerir conflitos mantendo sempre uma postura simpática, educada e adequada.
- A WS Audiology é uma entidade empregadora que promove a igualdade de oportunidades e está empenhada em criar uma experiência inclusiva para todos os funcionários. Independentemente da raça, cor, religião, nacionalidade, idade, sexo, género, identidade de género, expressão de género, orientação sexual, estado civil, condição médica, ascendência, deficiência, estatuto militar ou de veterano, acreditamos firmemente que o nosso trabalho é o melhor possível quando todos se sentem livres para serem o seu “eu” mais autêntico._
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